6/10 Satisfaisant
lennae r.
21 juin 2024
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
stay with no a/c
We checked in on Monday and noticed it was a little warm inside but I just thought it was because we had been in and out so much. Durning the night it got unbearable with it being 84 degrees inside at night. Called the next day and told person and we left for the day. Finally after calling back some young guy came up and check the temp of air coming out and said it was fine and left. the a/c would come on for about 2 minutes and then shut off again. Started calling again after got back to condo and was given the run around by several people. Ask for an est. time that someone would be able to come fix it and was rudely spoken to and told that they had five properties to take care of and they would get to me when they could. I ask if there was any fans we could borrow for the night and was hung up on. Called back an hour later and was put on hold and no one ever came back to me. Called again and by this time it was ten pm and got a gentleman that was in #7 and he transferred me to someone in property #3. They told me they finally found the workorder for it and they were working on getting someone to come. Assured me they would call me back at one am I finally gave up on waiting on them. My 84 and 83 year old parents who keep their house warm were even complaining they couldn't sleep because it was too hot. My ten month old grandson cried all night from the heat. Finally the next day someone finally came and fixed it. So basically the last 18 hour of our stay was pleasantly cool
lennae r.
Séjour de 3 nuits en juin 2024
