Stay was ok. We got lock out of the suite and had to wait an hour for the contact to come and get us back in. She was very nice but spoke very little English so that was a challenge also. Getting feed back on the original booking was not very fast in response.
First of all. Lorena who met us and gave us keys was very nice but did not speak English at all. Impossible to communicate with her. Would have been nice to have written instructions on how everything worked. Place is in dire need of proper maintenance. The host Ricardo was rude when I said a few things about his place. Told me sorry that the place does not meet my 5 star. Told him I'm not a 5 star person. Didn't have tv for 6 days. He kept on saying tv worked then after 6 days said it was the administration's satellite TV that was not working. Out and out lie. Went to administration and she said absolutely nothing wrong. She came up and set up netflix. Normal tv stations didnt work ever. Why did he not send someone to the condo to do set it up? That would have solved it instead of lying. Asked him what to do with the keys when leaving and did not message me. Poor poor communication.
First two weeks werenât acceptable.. Our host manager didnât understand English so had Aria management message the owner and host. Our owner was contacted without any replies. He did not answer their emails and our internet did not work the first week. Being a concerned guest and helping the ownerâs host make this an acceptable rental in the future we spent 2 weeks waiting for repairs and deliveries often without prearranged times. The host did not offer any compensation or even a thank you .
The photos in the listing are inaccurate. The balcony no longer is ocean view. There is a huge building being built directly across and is noisy the entire day from 8am-6pm. The concrete dust is all over the floor as well. Very fine dusty feeling when wearing bare feet. Not worth what I paid for.
In my condo you will feel like you are home, there many things to do, cleanness and personal attention that you will no receive anywhere else, always trying to improve my place to make it one of the best places to stay.