Réponse du propriétaire: One of the best features the property offers is its location: private and secluded yet near to so much. Due to concerns for how secluded the area is, April’s husband wasn’t able to travel with her to the lake. Two days prior to arrival, she phoned very upset about the privacy policy that is a courtesy to our guests and helps to ensure that, in this remote setting, there are no intrusions while guests are enjoying their vacation. It was a shame we didn’t have more notice; we really would have liked to be able to help them. We are always willing to be as flexible as possible and want all our guests to be comfortable at the cottage in every way. Naturally, we had concern with this reservation after the call. We did our best to accommodate April, including late arrival. During your booking, we encourage questions so that we may be able to help you make the most of what this property offers for your stay. In the items mentioned, there’s some conjecture about our practices, professionalism and intentions, so we offer some clarification here: Access is from the south-side deck, 30ft from the shore; The mechanism on 1 of 7 lakeside casement windows in the main living space was recently damaged and needs to be replaced but is a discontinued part–cranks are clockwise and counterclockwise; Cleaning is a policy and commitment to guests–our professional service uses environmentally safe products. There’s no use/odor of mothballs, or mildew; Noted on our listing, we offer a custom Italian marble standup w/a handheld shower head; Dock is engineered as a long-span with normal deflection–the beams and support structure were replaced last year. It’s been in this current configuration for 30+ years and is valued in its charm and grandfathered status; We offer the front-loading W&D because it cleans clothes very well–both machines run fine. Some have found the latch to be tight as it’s a new part, and it’s why we mention it at check-in. Guests find it helpful to understand the functionality of our equipment/amenities. We also mention the AV system, grill, fire alarms, etc., & NH/Windham safety rules; Our home is professionally exterminated–the strategy involves bait, trap and diminish, including a CO2 mosquito trap. We are very mindful of the health and well-being of our children, your children and the lake and require products designed to be safe for humans. Our policies are noted in the rental agreement and listing. Overall, we continually enhance the property year-to-year.