Réponse du propriétaire: We are very surprised to read this review because when we met the guests on their departure, they had said that they had an enjoyable time, and never mentioned any dissatisfaction with the apartment. This is the first time that we are reading that the place is very noisy. Gold is in actual fact located on a pedestrianized road, meaning that it is only some delivery vehicles which are allowed through this road, only at certain and limited hours, and so I find it very strange to believe that the place was noisy ALL day. At the same time, the apartment is fitted with double glazing throughout to ensure that the apartment is quiet when inside. the road has only been pedestrianized a few years ago, and even before this time, we never had any complaints about noise when the road was in continuous use by traffic from morning till night. For this reason I have to disagree with these guests' exaggerated comments. Gold is also equipped with 2 hot water boilers, one for each bathroom. Guests are informed that these have to be switched on at least half an hour before use and if the guests failed to follow these instructions, but then had the problem with hot water, they could have easily called us on the free phone supplied in the apartment, informing us of their complaint, which we would have easily re-explained to them. We also cannot understand how it took a long time for hot water to reach the shower to take a hot shower when the hot water boilers just 2 metres away from the showers!!! The mattresses in the apartment are semi-orthopaedic, meaning that they are meant for meant for a comfortable rest. At the same time, all mattresses are equipped with mattress protectors and toppers to ensure a good night's sleep. Again we have to stress that no one has ever complained about the beddings before and so find it difficult to comprehend these guests' complaints. Whereas we do not charge extra for final cleaning, the apartment was left in an almost derelict state on their departure where it seemed that these guests never took out their garbage, which as we explained on their arrival, is collected EVERYDAY and so there was no reason to leave it there for the whole duration of their stay. We are sorry to have read that these guests failed to appreciate the advantages of this apartment, but had they informed us earlier of their complaints, justified or not, we would have offered alternative accommodation to them elsewhere.