Spa privé | Randonnée | Ski | Carriole

thank you for your review Scott :) looking forward to hosting you again

thank you for yor review Michael looking forward to hosting you again :)

Thank you so much for your feedback! We're delighted to hear that you enjoyed the bright space, the beautiful views, and the comfort of the beds. We truly appreciate your observation regarding the stairs, and we’ll look into adding a railing for safety. Your comments mean a lot, and we're so happy you had a wonderful stay. We’d love to host you again in the future!

Thank you for sharing your feedback! We're thrilled to hear that you had a good experience with the property and enjoyed the privacy it offers. We apologize for the discrepancy regarding the distance to MontBlanc. We understand how important location is, and we will make sure the listing is updated for future guests to avoid any confusion. Thank you again for your valuable feedback, and we hope to host you again soon!

Thank you for taking the time to share your experience with us. We're sincerely sorry to hear that your stay at Chalet Carriole did not meet your expectations, especially given that you had planned a full week of relaxation. We understand how disappointing it must have been to encounter issues with the hot tub, BBQ, shower drainage, and toilet. We particularly regret that the hot tub, which was one of the main reasons you chose our property, did not provide the experience you were expecting. We also apologize for the frustration caused by the maintenance communication and the lack of a clear resolution timeframe. We understand how important prompt assistance is when guests experience difficulties during their stay. Your concerns regarding cleanliness and maintenance are taken seriously. We will review the issues you reported with our housekeeping and maintenance teams to identify the necessary corrective actions and help prevent similar situations in the future. We also acknowledge your disappointment with how the compensation process was handled and regret that the proposed resolution did not meet your expectations. We're truly sorry that these circumstances led you to shorten your stay. This is certainly not the experience we want our guests to have. Thank you again for bringing these concerns to our attention. Your feedback is valuable in helping us improve our properties and services.

Nous sommes ravis d’apprendre que vous avez passé un excellent séjour. Vos mots nous touchent beaucoup, et nous vous remercions sincèrement pour votre soutien. Au plaisir de vous accueillir à nouveau !

Merci beaucoup pour votre retour ! Nous sommes ravis que vous ayez apprécié l'endroit et la vue incroyable. Nous nous excusons pour les difficultés rencontrées avec le chauffage du spa et allons vérifier ce problème pour nous assurer qu'il fonctionne correctement à l'avenir. Nous sommes heureux que vous ayez passé un super week-end en famille et espérons vous accueillir à nouveau très bientôt !

Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez apprécié le calme et la tranquillité des lieux. Ce fut un plaisir de vous accueillir, et nous serons heureux de vous recevoir à nouveau !