4/10 Médiocre
Jaime H.
23 avr. 2025
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
Talk about a shake down!!! So disappointed!
I reached out to the owner letting him know our child would be accompanying us during the stay and he tried to charge us 50 per night more than the VRBO price for 2 adults and a child. Then the owner failed to provide us with checkout instructions, so we cleaned the home just like any other property we’ve stayed in before and sent a message letting them know we’d left, as well as detailing some items that were missing when we checked in that the next guests would probably need. We ended up receiving a message the following day that we would have to pay for dirty bed linens, then another message that someone had “urinated” on a bed and we would be reported to VRBO unless we wanted to contact the owner and settle it outside of VRBO. I responded this was not true and asked for photos. The owner never responded and I contacted VRBO immediately to let them know what was happening. They accessed our messages in the VRBO app and I sent them photos I took of the rental when we checked out. We were told not to pay the owner any additional money and they would look into the matter. We received an email from VRBO that the case was closed and then 2 days later, the owner charged my credit card without my consent, which I had to dispute payment with my bank. I honestly do not understand how anyone would rent a property like this and wonder how many other people they have tried to extort in this same manner. I definitely would not recommend renting any properties owned by this person.
Jaime H.
Séjour de 2 nuits en avril 2025
