Buck Hill Farm : Retraite isolée

Thank you for choosing to stay at Buck Hill Farm!

Thank you for staying with us at Buck Hill Farm!

We are so happy to hear you enjoyed your stay at Buck Hill Farm! It's hard to describe the views and tranquility of this property until you visit! Come stay with us again, any time.

Thank you for your feedback. We’re glad to hear you found the house itself to be clean, but we’d like to clarify a few of the concerns mentioned in your review. Regarding the shower, we want all future guests to know that the shower is in proper working order the issue was a small amount of water dripping from the lower right corner of the shower door in the primary bedroom. This is not an excessive leak, and the water is easily caught with a bathmat or towel. When the concern was reported, our representative provided that immediate solution and also offered to bring a shower rod and curtain. She returned to the property the following day with these items and also addressed the other concern you had reported. Regarding the bug under the stove, when MVR Vacation Rentals was first notified, we immediately offered to bring sticky traps to the property. When our representative returned the following day, she brought and left additional sticky traps in the area of concern. We also communicated that an exterminator would be scheduled to further investigate following your departure. As of our follow-up, no pests have been seen or caught on the sticky traps that were placed. We understand that encountering an unexpected issue during a stay can be frustrating. However, MVR Vacation Rentals did make immediate efforts to respond to the concerns brought to our attention and offered solutions. Our goal is always to address guest concerns promptly and work toward a reasonable solution.