Grande maison 9 chambres à Las Vegas, 15 min du Strip !

Thank you for your feedback. We take cleanliness and safety seriously, which is why it’s important to clarify a few points. At check-in, your children were actively playing in the yard, and when our manager checked in with you, you confirmed that everything was fine. During your stay, all amenities were used without any concerns being raised to us at the time, which would have given us the opportunity to address anything immediately. The property layout and room security (individual locks) are accurately reflected in the listing and photos, so there should not have been any surprises upon arrival. As for the yard, it is regularly maintained, and no safety issues were reported during your stay. Unfortunately, after checkout, the home was left in a significantly messy condition, which does not align with the concerns now being raised. We always encourage guests to communicate issues in real time so they can be resolved promptly, rather than after the stay.