Retraite familiale en montagne - Jacuzzi, jeux & vues

Sadly our guest wrote some damming stuff that we hope all future guest read from prior guest that we have never had any said issues before. We take pride in our cabin and being host and not sure why this review was like this when all communication from this guest was “we had a great stay” and “hope to return in a few months”. If ANY issues were found we would had hoped to be given the ability to correct them but never was made aware of. I can only guess that this guest was mad that we were not able to offer a late check out the day of departure as I made them aware we had a guest coming in same day. Tim was lovely to speak to on the app but he did say it was someone else who’m wrote the review so we are sad to have read this. Thank you

Very disheartening to hear Robert’s stay was disappointing, the guest mentioned the wood on the fireplace which was one log barely used which would still be able to be used which why it was left, the guest was offered full access to our wood shed which had dozens of pieces which he failed to mention, the fire places were immediately turned on when he mentioned it we sent someone over right away, the closets while small were all part of the pictures, our description states it’s streaming apps on every TV, the guest simply didn’t know how to access any of the apps to click “Live View”, the hot tub is indoors yea just as the pictures show unfortunately we can’t help that it’s indoor as stated in every image.