Relax with the family in a newly renovated and furnished upper level duplex.

Thanks for staying at our place! you took great care of my space, left it clean and tidy. It was a real pleasure hosting you and your group, we hope to see you again soon!

Guest arrived at the location where the property resides, guest never even entered the property but made baseless assumptions regarding the neighborhood being unsafe, which we've had ZERO issues as far as crime. Guest then complained about their truck being too long to fit the driveway, after we've already informed guest property offered a two car parking and street parking in front of the property was available,. These reasons for requesting a refund does not abide by Vrbo's policy. Convention between guest and us are available and documented.

The guest seem to want to complain on day one First about access in the home, instructions with a clarity given to her about the key code, never once had that issue before. Secondly, the property WAS clean,mopped and vacuumed upon their arrival, guests had two young kids but neglected to mention where running throughout the house and outside, most likely bringing dirt into the home. Couch is new had Zero complaints about it. Yes the kitchen supplies were 4 but we bought extra supplies that very same day. The guest mentioned the broken slats on the bed at 10:30pm which was already late at night but we took care of the problem first thing the next morning.There was no visible dust on light switches, ledges, vents or bathroom floors that's a bit of exaggeration on the guests part.