Retraite A-Frame I 34 acres I Lac/Camping/Spa

We are sorry to hear that your experience did not meet your expectations, but I would like to address each of your concerns. Hot Tub: We acknowledge there was an issue with the hot tub during your stay. Unfortunately, our cleaning company was unable to service the hot tub before your arrival due to an issue with their cleaning equipment. We regret this inconvenience, but steps are being taken to ensure this does not happen in the future. Cleanliness: Our management and cleaning team completed a thorough check of the property 6 hours prior to your arrival, and no such issues were reported. The claims regarding cobwebs, beer can tabs, insulation, tools, or construction materials inside the house do not align with their findings, nor were these reported to us during your stay, as per Vrbo’s policy. Prompt notification is essential for us to assess and address concerns, and failure to do so during your stay limits our ability to rectify the situation. Bed Condition: The bed in the first bedroom was inspected prior to your stay and was not found to be collapsed or damaged. Again, we were not notified during your stay of this issue, preventing us from investigating or making immediate repairs. Also thank you acknowledging that the bed was damaged during the stay due the to putting heavy weight on it. Outlets and Lights: The switches and outlets were tested during the property inspection before your arrival, and no malfunctions were noted. Any issues should have been reported to us immediately so we could address them during your stay. Bathroom Leak: Our last inspection prior to your arrival did not reveal any leaks in the bathroom. This issue was not raised during your stay, which again would have provided us the opportunity to resolve it in a timely manner. There were no leaks detected post stay inspections either. So not sure what specific leaks are you pertaining to. According to Vrbo’s policy, guests must inform the host of any issues during their stay to allow us the opportunity to correct them. As these issues were not reported during your stay, and since our team found the property in good condition before your arrival, we cannot issue a refund. Unfortunately, we have noticed that some guests choose not to inform us of any issues during their stay because they are more focused on requesting a refund afterward rather than allowing us the opportunity to fix the problem while they are here. We appreciate your understanding and regret that your stay did not meet your expectations.