Réponse du propriétaire: I am sorry that you were disappointed in the customer service. We are local owners and pride ourselves on our customer service. We actually refunded you more than you stated. On Sunday we also offered to refund the remaining 3 nights of your 4 night stay since Comcast couldn't come out until Monday morning. I also offered to assist you in finding another vacation rental in the same complex if you chose that option. You declined the offer. However, we could not in good conscience, give you more than a one night refund IF you were continuing to stay in the condo. I understand that when it rains at the beach it can be disappointing to vacationers. You checked in on Saturday night and notified me that night after 10:00 PM that the cable was not working. I tried to no avail to get Comcast to respond on Sunday but was not successful. It was fixed on Monday by 10:30 AM. I kept in constant communication with you throughout the cable issue, and even afterwards. At no time did you mention any of these other issues. In fact, our kitchen is very well stocked. We have been renting our condo out for over 7 years now and have had nothing but praise for our well stocked kitchen. Our reviews have always spoke highly of the condo, and our customer service. We also try to add things to the kitchen/condo that future vacationers may want when asked about. The master bedroom closet has both games and puzzles on the top shelf. Our condo is professionally cleaned and inspected before each guest arrives. As noted in the rental agreement, our condo is furnished with a starter supply of toiletries, bed/bath linens. Currently, we have 2 chairs and a table on the balcony for viewing the manicured courtyard and ocean. We will be adding 2 more chairs to the balcony in the coming weeks.