Los Tocayos - Maison de luxe complète

We’re glad to hear everything went smoothly and that the short walk to the beach worked out perfectly. Thanks for staying with us — we appreciate the kind words! — Oceano Rentals

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the house and your stay overall, and we sincerely apologize for the inconveniences you experienced. We regret the missing kitchen essentials, the broken stove knobs, and the cleanliness issue in the room near the kitchen, this is not the standard we aim to provide, and these items have been shared with our housekeeping and maintenance teams for immediate attention. We’re also sorry about the backyard light and the WiFi interruption; we understand how important connectivity and proper lighting are for a comfortable stay. Regarding the towels, we appreciate you bringing this to our attention, as guest comfort and safety are very important to us and this will be reviewed promptly. Your comments are valuable and help us improve for future guests. Thank you again for your honesty, and we hope to have the opportunity to provide you with a better experience in the future.

Hello Aubrey, Thank you for your wonderful review! I'm thrilled to hear that you enjoyed your stay and found both the house and our team at Oceano Rentals exceptional. I appreciate your feedback about the beach; we strive to provide a great experience, and we'll certainly take your comments into account. We hope to welcome you back soon for another great stay! Warm regards, Chuck

Hi Mayra, Thank you so much for your kind words! I'm delighted to hear you loved the property and its proximity to the beach. Your recommendation means a lot to us. Looking forward to hosting you again! Best, Chuck

Dear Krystle, Thank you for your lovely review! We're delighted to hear that you found the beach nearby and that the house was comfortable for you. It's always our goal to provide a relaxing and enjoyable experience for our guests. We're glad you loved your stay and hope to welcome you back soon! Warm regards, Chuck

Im glad you loved it!

We are very happy that we were able to help make your first trip to Rocky Point a smooth and fun experience. Hope to see you on your next adventure to Puerto Penasco!

Hello Charles! thank you so much!, I hope you come back soon

Hi Hadi, I’m truly sorry to hear about your experience. We strive to provide a comfortable stay for all our guests, and it's disappointing to learn we fell short in your case. I would appreciate more details on the issues you encountered so we can address them and prevent similar situations in the future. Thank you for bringing this to our attention. Best regards, Chuck

Dear Kristin, Thank you for your feedback. We're glad you found the house spacious and enjoyed the walled yard and kitchen layout. We're sorry to hear about the challenges you faced with the rocky beach and the issue with the shade setup. We understand how frustrating it can be to deal with unexpected issues during your stay. Your experience with the local security and the beachfront situation is not what we strive for our guests to encounter, and we appreciate you bringing it to our attention. We will look into this matter to ensure future guests have a smoother experience. While we're disappointed to hear you wouldn't stay again, we appreciate your compliments about the house. If you ever decide to give us another chance, we'd be happy to assist in finding a property that better suits your preferences. Best regards, Chuck

Hi Robby, Thank you for sharing your detailed feedback. I’m truly sorry to hear about the issues you encountered during your stay. As the owner, I am very disappointed that these problems affected your experience. Washer: We have scheduled a maintenance team to repair or replace the washer immediately. Dishwasher: The broken handle will be fixed, ensuring it is easy to open and close. Ice Machine: We will replace the missing catch tray to ensure the ice is collected properly. Kitchen Supplies: We will restock the coffee machine with filters and replace any damaged kitchenware. The scratched pans and missing potholders will be addressed. Couch: We are arranging a professional cleaning service for the couch, and will consider replacing it if necessary. Living Room TV: The issue with the TV connectivity and HDMI port will be investigated and fixed. Sliding Door: The sliding door will be repaired to ensure it operates smoothly. Outdoor Kitchen: We will repair the outdoor kitchen to make it functional again. Primary Bathroom Tub: The drainage issue in the tub will be resolved to prevent any future flooding. Alarm System: We will check the alarm system to ensure it does not go off randomly. I sincerely apologize for these inconveniences. To make it right, I would like to offer you two free nights on your next stay. I hope this will give us the opportunity to provide you with the experience you initially expected. Thank you for bringing these issues to our attention. We value your feedback and are committed to making the necessary improvements. Please contact us to arrange your complimentary stay. Warm regards, Chuck