6/10 Satisfaisant
Paige L.
30 mai 2024
Les points forts : Arrivée
Les points faibles : Exactitude de l’annonce
Home okay, but be very careful with host
The home is a nice layout, however, due to the wood floors on a raised foundation, every step you take is very loud and it is hard to be quiet enough not to wake others.
The home felt cleanish, but both bathrooms had the appearance of being quickly wiped down rather than fully cleaned.
Unfortunately, the host informed us that one bathroom had been clogged and to plan not to use it. We had largely booked this specific home so we could have the privacy of separate rooms and bathrooms. He did have a plumber come and did have the matter resolved on the second day we were in the home.
Finally, upon check out, we received a payment request from the host for replacement of a ceiling fan. He had not inquired about this before accusing and billing us. Unfortunately, we were not the party responsible and did use VRBO customer support to resolve the matter. I hated that he had both a plumbing and fan stop working, but his frustration and rudeness in resolving the matter came quickly and were uncalled for. In the end, he acknowledged his poor behavior but still wanted payment for something we had not broken or even used. Be very careful to document everything and contact the host (who did always respond quickly) with ANYTHING you see that may not be perfect. We were not ever offered any reparations or discount for the non working bathroom.
Paige L.
Séjour de 2 nuits en mai 2024
