Réponse du propriétaire: Thank you for your review of the Studio at Culbertson House, and we are very sorry that the apartment did not meet your expectations. We do feel that a response is in order for future guests to have an accurate idea of the accommodations. The guests were advised of an existing problem with our internet/tv provider; the problems with intermittent service were, unfortunately, out of our control and have been rectified at this time. The TV does, indeed, work just fine. There are hot pads on the shelves above the kitchen sink. There are four bowls of varying sizes, bought new, that we have always thought of as cereal bowls; we have put in two more cereal-sized bowls in the apartment, so that hopefully future guests will find the size bowl that is just right for them. There is a dishwashing sponge in there, in addition to the dishwasher. I'm not sure what the guest means by Goodwill rejects; all the kitchen equipment is either new or in perfectly fine shape for a guest's needs. We will, of course, review all the furnishings in the kitchen and upgrade anything that is less than satisfactory. There was and is soap in the bathroom shelves; as we always stress to our guests, if they cannot find something or if something like soap is missing, we live only steps away in the apartment next door and urge our guests to come by and ask for anything they need, such as an additional lamp or light. We have consistently gotten 4-star reviews for the studio here and most of our guests have been extremely satisfied with the comfort, location, and amenities. We are very sorry that this guest had a less-than-positive experience, and we will be working to fix any problems addressed in their review.