6/10 Satisfaisant
Kelsey M.
9 avr. 2024
Les points forts : Communication et emplacement
Les points faibles : Propreté, arrivée, exactitude de l’annonce
Cons outweigh the pros
We arrived at the location and attempted to check in about an hour after the check in time, however the address on the listing and the pictures of the exterior had the wrong address which caused us to enter into a entirely different unit. Who doesn’t love breaking and entering when starting their vacation? Once I was able to confirm the correct address we walked into the unit and it had not been cleaned, crumbs on the floor, dirty dishes in the sink and dishwasher, and the bed looked like it had been slept it. The host confirmed the cleaners never came, we left to allow the cleaners to clean and got another call from the host that the cleaner didn’t have their own key and we had to go back to give the cleaner the key. We were finally able to get into the unit almost 2 hours later and upon immediate inspection the unit appeared and smelled clean but after walking around in the unit our feet were BLACK and had crumbs stuck to them. One of the 3 towels in primary bedroom had a orange stain on it and there was long black hair on the floor, neither my husband or I have black hair. There was also dirty sheets in the washing machine that I had to take out to wash a load of laundry. The location is safely behind a gate which is nice because it is not in the best neighborhood (we never felt unsafe) and we saw dolphins almost every day which was awesome but we had to wear our shoes inside the whole time we were there. host did refund the cleaning fee to attempt to rectify that issue.
Kelsey M.
Séjour de 3 nuits en avril 2024
