Gérant immobilier / professionnel
Evolve Vacation Rental
- anglais, français, allemand, espagnol
Salle(s) de bain
Dispositifs de sécurité
Équipements de loisirs
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:25
We arrived on Friday to be told we were not getting the ski in ski out house we booked.
We arrive on Friday just to be told we were not getting the house that we booked. We were told by the rental company we were lucky that we were getting at another house. Even though we were paid in full. The house we were given was a complete rundown mess. I am very disappointed and may never use VRBO again. The management company was useless in solving the problem and again told us we should just be happy we got something
Joel, we're very sorry for the issues you encountered. Here at Evolve, it's our goal to make vacation rental easy for everyone and we're very sorry your experience booking this home wasn't what you were hoping for. We do not have any record of communication from you before, during or after your stay. We encourage guests to utilize the local contact for property-specific areas and we have a team dedicated to assisting guests 7 days a week. We would have been glad to assist you with booking a rental that met your expectations. Best, the Evolve Team
Not really ski in and ski out...
The place overall was fine... but a couple of things to note:
1. You have to pick up physical keys for the unit (even though there is a keypad on the door). The hours for pickup are very limited -- check in after 4, office closes at 5... we were coming up from the Bay Area and had worked out arrangements to get the keys after hours. They were supposed to be in an envelope in a mailbox by a vacation rental office by the Truckee airport. We arrive, find the mailbox, but no keys... it took an hour to get someone to meet us which was super frustrating -- especially when we got to the unit and saw that there is a keypad for the lock...
2. The unit is billed as "ski-in, ski-out" -- we had rented a very similar place over Christmas that truly was ski-in, ski-out -- you walked behind the building to the village run slope. This unit is not really near that area -- it's way on the other side -- you have to walk with your skis and poles maybe a quarter mile. It's true that you don't have to get in your car, but it's not as convenient as the units that are located on the other side...
3. The unit was missing things that I thought would have been there -- dish soap, dishwasher soap and toilet paper. I could have brought some if someone had mentioned that those things wouldn't be stocked.
Convenient Location, Reasonably Priced
If you are looking for luxury accommodations, this is not your place. We generally stay in the Village but given the price of lodging in the week between Christmas and New Year's, this place was the most attractive price for the location. The pictures and description are accurate. We had read the reviews and decided the ability to ski in/ski out was more important than other factors so went in with eyes wide open and lowered expectations. Had it not been for the lowered expectations (which were met), I would like have given the place 3 stars.
Great Condo, Easy access to Northstar ski trail
The Condo unit was very nice and clean, it had everything we needed. The short walk to a ski trail was very convenient. Upon arrival be certain to ask the rental office for a parking permit and recreation center passes, which should have been included in our packet but were not and my car was tagged for possible towing. Otherwise I would highly recommend this condo rental.
Great space and great location
We really liked this space. It was cozy and comfortable and we had everything we needed for our stay. Unfortunately we couldn't get the cooling system to work but we left the windows open which helped. It was a hot summer day for us but I am 100% sure that this space would be ideal for a winter stay. The location was great! Safe and quiet but not too far from the main road and very close to the North Star Village.