Gérant immobilier / professionnel
Gérant immobilier / professionnel
Salle(s) de bain
Soirées/évènements non autorisés
Animaux non bienvenus
Adaptée aux enfants
Âge minimum du vacancier principal:21
Occupants maximums:4 (peut accueillir jusqu’à 2 adultes)
Les réservations annulées au moins 60 jours avant le début du séjour pourront être remboursées à hauteur de 100%.
Great little spot with an amazing view
Super cute condo. Perfect for our family. Easy access to elevator. We love Bella Sirena. Check in was a bit frustrating having to check in with Casago and then again at the property. But everyone was great - just annoying to have to do it twice. Bed was extremely uncomfortable and the pillows were terrible. Not enough towels and no sheets for the pullout couch but the place was clean and kitchen was stocked with everything you needed. Very pleasant experience overall.
Thank you for taking a time off your day to leave a review about your stay with us. Its great to hear you liked Bella Sirena and the condo as well, regarding the comments about the bed i will forward this to the corresponding department to work on this ASAP. Thank you for your kind words, we would love to have you with us again.
All in all great trip, we will be back!
The property facilities were great, the room was clean, everything we needed and more. Sergio at the front desk was amazing! He was very welcoming, friendly, and wanted to make sure you felt comfortable explaining everything without making you feel like an inconvenience or problem. He was happy to do it, and you didn't even need to ask. The check in/out process was seamless and easy. We even got let into our room early, which was super nice. The only cons for us was we could not get hot water. Apparently they turn the hot water heater off in between guests. We called for help, and were given instructions on how to fix it, but could not figure it out, so our only showers during our trips were bird baths out of the sink, which was challenging and cold, but less cold than the cold shower, and especially challenging with little kids. Needless to say a normal hot shower would have been nice during our trip. It would have also been nice to have it turned on in advance, or get help doing so once it wasn't. My advice would be to make sure that is in order early if you are someone who can't handle cold showers. The pool was great, but the pool bar staff was horrible, we were often ignored for an unreasonable amount of time while multiple workers sat and ate, even after we we finally given the opportunity to order drinks, they sat back down to eat once again making you wait. Otherwise, we had a great trip. We look forward to going back!
Thank you for taking a moment to leave us a review about your stay. Its great to hear to enjoyed your family trip and that you like the condo. I will let Sergio know your kind comments. Regarding the problem with the shower i will let the manager work with this matter, we take your comment in consideration and try our best to fix them all and improve our service. We would love to have you and your family back and show to you that we have improve our service.
5 star resort 2 1/2 star condo
We have stayed at the Bella Sirena multiple times and are considering purchasing a condominium there. This resort is by far the best in Puerto Penasco. The condo we rented this time is typical of the resort. Very nice unit but poorly equipped for travelers. Nice clean condo but that's it. Let me repeat, we have stayed at this resort multiple times in various units so this review is based on previous experiences. There is junk furniture on a beautiful balcony, cheap years old crap, no comfortable relaxing in the sun here. Most units have little things like spices for cooking, some beach equipment, small cooler, beach towels ect. Not so here. The cutlery in the kitchen was actually rusted! The furnishing in the living area is very adequate. The major issue is the bedroom. The bed is not a queen as advertised but a tiny full size that is actually falling apart. The mattress may be the worst that we have ever attempted to sleep on even after multiple Cadillac Magaritas at Wrecked at the Reef just up the beach!! The sleeper sofa in the living room was the only other option but offered no relief. Let us repeat, Bella Sirena is fantastic and this unit is ok but is not up to the standards of others in this facility at similar rates. We left on 3/8/2019 and informed the property management company of our concerns and they implied that they would contact the owner. We would not recommend staying at this condo until the bedding has been replaced unless you plan on cocktailing until you blackout. Cheers!
Fue una luna de miel extraordinaria. Ni un
Es algo extraordinario nos facino y a estamos planeando un futuro regreso.Gracias
Great stay !
The property was fantastic and the service at the pool bar was great.
The unit itself was just fine but could be excellent with a few minor changes. The balcony furniture was old and rusty and should be changed out with a new table and chairs. The kitchen was limited with its pots and pans.
Other than these two minor items, the place is great. It was clean and the views from the balcony were awesome. We will stay here again.