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Beautiful Rustic Home, 4 BDR + Bonus!

Galerie photos de l’hébergement Beautiful Rustic Home, 4 BDR + Bonus!

Extérieur
Coin séjour
Coin séjour
Restauration
Coin séjour

Avis voyageurs

9,8 sur 10, Coup de cœur
Parmi les 10 % les mieux notés par les voyageurs dans cette région
4 chambres3 salles de bain16 personnes

Équipements populaires

  • Cuisine
  • Lave-linge
  • Sèche-linge
  • Animaux de compagnie admis
  • Wi-Fi gratuit
  • Espace extérieur

Découvrir la zone

Afficher la carte
Winter Park, CO
  • Place, Maison-musée Cozens Ranch
    ‪2 min en voiture‬
  • Place, Centre d'activités Grand Park Community
    ‪3 min en voiture‬
  • Place, Station de ski de Winter Park
    ‪8 min en voiture‬

Chambres et lits

4 chambres (16 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 grand lit

Chambre 3

1 grand lit

Chambre 4

4 lits doubles

Chambre 5

1 canapé-lit (double)

3 salles de bain

Salle de bain 1

Salle de bain 2

Salle de bain 3

Espaces

Terrasse en bois ou patio
Cuisine
Jardin
Salle à manger
Lock

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À propos de cet hébergement

Beautiful Rustic Home, 4 BDR + Bonus!

This beautiful mountain home is centrally located in the Fraser Valley. It is luxury in a rustic mountain setting. The home is situated on a large, wooded lot giving you the peace and tranquility you are looking for in a mountain getaway. Yet, the home is just minutes away from world class downhill skiing, cross country skiing, snowmobiling, and many other mountain recreational activities. Summer activities offer hiking, mountain biking, rafting, golf, fishing, boating, and more!



Please check all house rules to avoid penalties.
Nightly minimums may apply.

Please check on dates, even if booked. We have 11 other homes in the same neighborhood!

Sleeps 12 to 14 people comfortably. Our upstairs main level features our kitchen, dining, and living spaces. This level also offers our master bedroom with king bed and attached bath. Plus 2 queen bedrooms with shared hall bath.

Our entry level features our second family room and the fourth bedroom with two full over full bunks and full bath down the hall.

The kitchen is fully stocked with all the large appliances, and amenities you need to cook large meals for your group. There are also plenty of dishes and utensils. We have included high quality pots and pans as well as additional small appliances that you would not normally have available in a rental home.

Creating a huge meal like a Thanksgiving meal with all the fixings is not a problem at our home!

All Winter Park House properties come stocked with a basic starter package of paper towels, toilet paper, hand/body soap, conditioning shampoo, dish soap, sponge and dishwasher detergent (this is a 3–4-night supply, guests may purchase additional products locally). Each home is equipped with high-end bed linens and towels.


Entertainment: The home has all the entertainment amenities that you want. Both living areas feature High-Definition TVs with an HD satellite TV. Both entertainment systems include home theater speaker systems. We include a collection of DVD movies that are available for you to use. Additionally, we have an Xbox entertainment system for the kids. We also have a small collection of Xbox games for use.

High speed internet with Wi-Fi connection.

We have an outdoor hot tub. It is wonderful to sit in the hot tub after a day spent outdoors and enjoy the stars.

All Winter Park House properties come stocked with a basic starter package of paper towels, toilet paper, hand/body soap, conditioning shampoo, dish soap, sponge and dishwasher detergent (this is a 3–4-night supply, guests may purchase additional products locally). Each home is equipped with high-end bed linens and towels.

The home is heated throughout with radiant floor heating which feels great when walking barefoot through the home on those winter days or when getting out of the shower and stepping on the warm floor tiles!

We also have a heated oversized garage with plenty of room for your ski equipment and mountain bikes.

The 0.67-acre lot allows for lots of room for snowball fights and for making snowmen. It also has an excellent open area for a gentle but thrilling 150 ft. sled ride. The kids will love spending their extra time playing outside even after a hard day of skiing.

Get ready to make some wonderful memories here in Winter Park and at our beautiful mountain home!

Rental Rules:

1.) Please respect our county wide quiet time hours are 9 pm to 7 am. Our county does fine for violations and that will be at your expense.
2.) No events of any kind permitted at any time. Violations will result in immediate eviction and $1500 fine.
3.) No outdoor fires are permitted at any time.
4.) No more than our stated allowed number of 6 vehicles total at our home. No on-street parking is allowed at any time. Our HOA does fine, and tow and you will be responsible for any fine incurred.
5.) All of our rentals are non-smoking. By signing this contract, you are stating that you will not smoke in our vacation rentals. You will lose your deposit if evidence of smoke is found once you check out.
6.) You and your guest are using our home at your own risk. We nor the owner of the property will be held responsible for any injuries that occur at the vacation rental or for any lost or stolen items.
7.) No boats or trailers are to be parked at our rental properties. Any fines from the homeowner association, as a result of this broken rule, will be charged to the refundable deposit.


Important to note-
Our home is equipped with noise/smoke sensors. Exterior cameras are also present.

Please check on dates, even if booked. We have 12 other homes in the same neighborhood!

NIGHTLY MINIMUMS (shorter times are considered as we get closer to the dates)

During times not listed below: 2-night minimum, but 1 night stay can be considered if it is midweek or next to another booking.

New Years (first week of Jan): 5 nights
Ski Season (Early Jan – Late Feb): 4 nights
MLK Weekend: 5 nights
Presidents Weekend: 5 nights
Spring Break: (Late Feb / March): 5 nights
Early April (First 2 weeks): 3 nights
Late April: 2 nights
May: 2 nights
Memorial Weekend: 4 nights
Summer (June – Mid- August): 5 nights
Labor Day Weekend: 4 nights
Fall (Late August - Sept): 3 nights
Late Fall (Oct- Thanksgiving): 2 nights
Thanksgiving: 5 nights
Early Ski Season (Late Nov-Mid Dec): 3 nights
Christmas & New Years: 5 nights

RENTAL PERMIT NUMBER- STR21-00438

Free ski shuttle will take you to the resort, town, or the grocery store during peak seasons. The nearest shuttle stop is about 1/2 mile down the road. More information on shuttle schedules can be found on The Lift Winter Park. We are on the purple line with nearest stop at The Timbers. Please note this is walkable, but it is an uphill walk and can be difficult during the winter.

Ajoutez des dates pour connaître les prix

Hébergements similaires

Règlement intérieur

Arrivée après 16 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie autorisés : chiens et chats (maximum 2 au total)
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
No 1-night stays during Peak Season
Must be at least 25 years of age to rent our home
No events or parties of any kind allowed

Informations importantes

À savoir absolument

Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un extincteur

À propos du quartier

Winter Park

Cette maison de vacances vous donne rendez-vous à Winter Park, plus précisément à la montagne. Profitez de votre séjour dans la région pour visiter les célèbres Maison-musée Cozens Ranch et Entrée occidentale du tunnel Moffat, ou vous en mettre plein la vue aux emblématiques Amaze'n Maze Winter Park et Alpine Slide.
Carte
Winter Park, CO

À proximité

  • Maison-musée Cozens Ranch - 2 min en voiture - 1.5 km
  • Centre d'activités Grand Park Community - 3 min en voiture - 2.2 km
  • Parc pour cyclistes Trestle Bike Park - 7 min en voiture - 8.3 km
  • Station de ski de Winter Park - 8 min en voiture - 7.6 km
  • Parc national des Rocheuses - 47 min en voiture - 61.1 km

Comment se déplacer

  • Gare de Fraser–Winter Par - 6 min en voiture

Restaurants

  • ‪The Noble Buck - ‬9 min en voiture
  • ‪Wake N’ Bacon - ‬9 min en voiture
  • ‪McDonald's - ‬8 min en voiture
  • ‪Rocky Mountain Roastery & Coffee Co. - ‬5 min en voiture
  • ‪The Smokehouse BBQ - ‬8 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Oui, cet hébergement accepte les chiens et les chats (max. 2).

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Beautiful Rustic Home, 4 BDR + Bonus! ?

Les arrivées sont prévues à partir de 16 h 00.

Quelle est l'heure de départ de l'hébergement Beautiful Rustic Home, 4 BDR + Bonus! ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour plaisir riche en découvertes ? Cette maison de vacances qui profite d'une belle situation à la montagne se trouve à moins de 5 km des sites suivants : Colorado Adventure Park, Bibliothèque de Fraser Valley et Ranch Creek Spa. Hideaway Park est à 4,9 km de distance.

Avis

9,8

Exceptionnel

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 77 avis sur 87.
Note des voyageurs de 8 (Bien), d’après 7 avis sur 87.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 87.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 87.
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 87.

9,6/10

Propreté

10/10

Arrivée

10/10

Communication

10/10

Emplacement

9,6/10

Exactitude de l’annonce

Avis

Avis provenant d’un site partenaire

10/10 Excellent

Lance L.

Wonderful House

My friends and I had a great time in this cozy quite house with beautiful natural views. Garrett is very helpful and responsive when we had a low-battery smoke alarm. Definitely would stay here again if we come next year.
Avis vérifié

10/10 Excellent

Lindsey O.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Cabin was even more beautiful in person! Extremely clean and cozy! We will be back!!
Séjour de 2 nuits en mars 2026
Réponse de VrboOwner le 16 avr. 2026
Hello Lindsey, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay in our home. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

8/10 Bien

Melida A.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
The kitchen, dinning room, living room space is very nice with great views of the outside amd lighting. Very well equipped kitchen.
Séjour de 9 nuits en décembre 2025
Réponse de VrboOwner le 1 févr. 2026
Hello Melida, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay in our home. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

Paul B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great place to stay and very close to Winter Park and Granby

Perfect Location and amenities
Séjour de 3 nuits en février 2023
Réponse de VrboOwner le 9 juin 2023
Hi Paul, thank you for choosing our home for your stay! We hope you had a great time! -Winter Park House Team
Avis vérifié

10/10 Excellent

J Ramon P.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Excellent stay

Clean, great views, quick communication from owners, my friends and I had a wonderful time there and could not have asked for more honestly.
Séjour de 2 nuits en mai 2023
Réponse de VrboOwner le 9 juin 2023
Hi J, thank you for choosing our home for your stay! We're so glad to hear that you and your friends had a wonderful stay! We look forward to hosting you again soon! -Winter Park House Team
Avis provenant d’un site partenaire

8/10 Bien

GlennC

Winterpark house stay

Overall, a good stay. Internet a little spotty though.
Avis vérifié

10/10 Excellent

Alison K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Clean, cozy cabin

Our group had a too short but comfortable stay and wish we could’ve stayed longer
Séjour de 1 nuit en décembre 2024
Réponse de VrboOwner le 1 févr. 2025
Hello Alison, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

michael h.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Annual Ski vacay

We had a wonderful time! Very spacious. We enjoyed our stay!
Séjour de 4 nuits en janvier 2024
Réponse de VrboOwner le 10 avr. 2024
Thank you very much for your kind review. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

Colette G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Gorgeous home!

This house is spectacular and perfect for a ski getaway. I came here with a group of friends and it was perfect!
Séjour de 4 nuits en février 2023
Réponse de VrboOwner le 9 juin 2023
Hi Colette, thank you for choosing our home for your stay! We hope you and your group had a great ski getaway, we look forward to hosting you again soon! -Winter Park House Team
Avis vérifié

10/10 Excellent

Nye C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Awesome mountain retreat

Beautiful spacious peaceful home in the mountains
Séjour de 2 nuits en juin 2022
Réponse de VrboOwner le 4 juin 2025
Hello Nye, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

JIM S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Fraser mountain home

An Excellent stay with Nice Mountain View’s. Not far from decent fly fishing.
Séjour de 5 nuits en juin 2022
Réponse de VrboOwner le 4 juin 2025
Hello Jim, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay, along with fly fishing in the Fraser river. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

angela h.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect house

This house was perfect!! It was in the perfect location…close to the slopes, shops and grocery store. The house was clean and perfect for all 13 of us. Would definitely stay here again.
Séjour de 5 nuits en décembre 2022
Réponse de VrboOwner le 9 juin 2023
Hi Angela, thank you for choosing our home for your stay! We're glad to hear you and your group had a great time and we look forward to hosting you again soon! -Winter Park House Team
Avis vérifié

10/10 Excellent

Jeff S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great for Families!

The house was perfect for our family of 10! It is close to Winter Park and was perfect size for everyone to stay comfortably. The beds were comfortable and the house was very clean. The hot tub was also well-maintained. The property managers were responsive and flexible with our requests. Overall, we enjoyed our stay!
Séjour de 2 nuits en septembre 2024
Réponse de VrboOwner le 30 sept. 2024
Thank you very much for your kind review, Jeff. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

Eric J.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Trout fishing/memorial for dad

Met brothers from all over the US to have a memorial for our father and go trout fishing. Property was clean,comfortable and roomy. Easily accommodated the 9 adults in our group .Groceries and restaurants both very near by
Séjour de 6 nuits en juillet 2024
Réponse de VrboOwner le 4 août 2024
Thank you very much for your kind review. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

Christian T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Place with Plenty of Space

Spent the weekend with friends and family at this house and thoroughly enjoyed our stay. Clean and everything was presented in listing. Property Manager communicated extremely well before and after our stay. We will definitely be back.
Séjour de 3 nuits en janvier 2023
Réponse de VrboOwner le 9 juin 2023
Hi Christian, Thank your choosing our home for your stay! We hope your time spent with friends and family was wonderful and we look forward to hosting you again! -Winter Park House Team
Avis vérifié

10/10 Excellent

Spencer B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Even better than the pictures!

Phenomenal stay start to finish. Owners were extremely communitive prepping us for checkin/out which was great. The house itself is gorgeous and perfect for a large group like ours. Very spacious and stocked with plenty of towels, and kitchenware which is great. Hot tub was perfect for the cold weather. Cant beat a 10 minute drive to the slopes either. Great stay!
Séjour de 4 nuits en janvier 2023
Réponse de VrboOwner le 9 juin 2023
Hi Spencer, Thank you for choosing our home for your stay! We're glad to hear you enjoyed your time in Winter Park! We look forward to hosting you again! -Winter Park House Team
Avis provenant d’un site partenaire

10/10 Excellent

Samantha S.

Amazing home

Beautiful home, perfect location, will definitely be back with our family again. The driveway was our kids favorite spot to play in the snow. Communication was excellent and recommendations were great as well from the host. Thank you!
Avis vérifié

10/10 Excellent

Sara C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect vacation house

Had a large group. Three families with teenagers. Everyone was happy and had enough space to be together or take a little space. My sister joked that the kitchen was more equipped than her own. Highly recommend.
Séjour de 3 nuits en décembre 2024
Réponse de VrboOwner le 16 janv. 2025
Hello Sara, Thank you very much for your kind review. We are very happy to hear you enjoyed your stay. We appreciate you taking the time to review our property and look forward to hosting you in the future.
Avis vérifié

10/10 Excellent

David K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great house

Large kitchen was great for a large group. Four wheel drive was a must with all the snow. We had three vehicles and it was great to be able to park two in the garage. Very nice and clean. Hot tub was great after a day of skiing.
Séjour de 7 nuits en janvier 2023
Réponse de VrboOwner le 9 juin 2023
Hi David, Thank you for choosing our home for your stay! We hope you enjoyed your stay, we look forward to hosting you again! -Winter Park House Team
Avis vérifié

10/10 Excellent

Katherine T.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Perfect spot for families

We stayed here March 26-April 1. Our group was two families with kids ranging from 1-9 years old. The house is clean and well-equipped, the bedrooms are comfortable, and everything is in great condition. Also we were all obsessed with the big cozy couch in the main family room. We loved the hot tub and it was so convenient to have use of the two car garage. We will definitely be back!
Séjour de 6 nuits en mars 2023
Réponse de VrboOwner le 9 juin 2023
Hi Katherine, thank you for taking the time to send us your feedback! We're glad to hear you and your group had a great time and we look forward to hosting you again soon! -Winter Park House Team
Avis vérifié

10/10 Excellent

Sowjanya R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Comfortable and Beautiful Property

The property is beautiful and accomodating for our family gathering. It has enough privacy but at the same time it is not completley cut off from the town or stores for basic amenities. We even go to spot some elks one morning. The tub between the trees at night staring the starry sky was a nice experience as well. Only thing was the wifi was not working for the entire stay as it was weekend the customer service was not effective/available either to get it sorted. As a courtesy the host/management allowed us for a late checkout because of that. That was kind but wished we had the internet avaialble with multiple toddlers and kids in the cabin.
Séjour de 2 nuits en août 2023
Réponse de VrboOwner le 25 oct. 2023
Hi Sowjanya, We are so happy to hear your enjoyed your stay and our home worked great for your group! We do apologize for the inconsistent wifi. We have fully upgraded our wifi system at this point. We looks forward to hosting you again in the future!
Avis vérifié

10/10 Excellent

Ladd J.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

They changed our reservation......and it was incredible

Right before we left for our trip, I received a call from the property manager that this house was no longer available. After I re-swallowed my heart, she explained that the previous guest(s) did extensive damage to the home and they were not comfortable with us staying there. She went on to explain that they would be providing another location that was a bit of an upgrade at no additional charge. Fantastic gesture on their part and we absolutely loved it. I am quite sure this house would have suited our needs but the upgrade was very much appreciated and was amazing. The views were breath taking and the house itself was nothing short of perfect for 2 families of 4. Since we did not get to stay at the house we originally booked, this review is more about the hosts and their management team.....10 stars out of 5. Thank you so much for making our ski vacation a truly enjoyable memory!
Séjour de 6 nuits en mars 2023
Réponse de VrboOwner le 9 juin 2023
Hi Ladd, thank you for taking the time to send us your feed back! We're so glad to hear you and your group had a great time in Winter Park! Thank you for choosing our homes for your stay, we look forward to hosting you again soon!-Winter Park House Team
Avis vérifié

10/10 Excellent

Julie N.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family & Friends had a great time celebrating my sons 30th Birthday.

Beautiful home and great location. Had an amazing time with family and friends. Accommodations for 10 of us worked out really well. Thank you!
Séjour de 2 nuits en octobre 2022
Réponse de VrboOwner le 9 juin 2023
Hi Julie, thank you for choosing our home for your stay! We're glad to hear you and your group had a great time and look forward to hosting you again soon! -Winter Park House Team
Avis vérifié

8/10 Bien

Diana B.

Les points forts : Arrivée, communication, emplacement

Fall family retreat

Pictures did not reflect true size of rooms or current furnishings. We were comfortable for 7 people, but hard to imagine 14 people being comfortable. Hot tub small. Gas fireplace was not working and needed maintenance to fix it. View from deck of fall foliage beautiful and able to view deer and fox
Séjour de 6 nuits en septembre 2022
Réponse de VrboOwner le 9 juin 2023
Hi Diana, thank you for taking the time to send us your feedback. We're glad to hear our home was able to accommodate your group comfortably. We apologize that maintenance had to be performed on the gas fireplace during your stay, we're glad it was able to be fixed! Thank you for choosing our home for your stay! -Winter Park House Team
Avis vérifié

6/10 Satisfaisant

Gene K.

Les points forts : Emplacement et exactitude de l’annonce

Disappointing

Arrived to a strong natural gas smell as soon as we walked in. Gas company came out, identified the leak and because of the severity, had to completely shut off the main gas line to the home and evacuate. This also meant only hot water that was in the tank, no stove, oven, etc. until it was fixed. Management sent someone next day to repair and overall, it wasn’t too inconvenient. However, disappointed that management never contacted us even though we were told they would and had to stay that first night there after airing out the smell as they said they did not have alternate accommodations for us. When I contacted the management company after returning from our trip they graciously offered to refund half our stay, although we never did receive that correct amount and it took nearly two months and numerous follow ups on my part. They claim the house was inspected prior to arrival but if that was the case someone would/should have noticed the strong smell and done something about it. We requested to check in about an hour or two earlier than the listed time but were denied. We ended up arriving right at check in time so if it was inspected earlier and the leak occurred after the inspection then why weren’t we granted the early check in we requested? There were also cigarette butts all over the yard and no grilling utensils. Good potential but poorly managed. They also offered us a discount on a future stay at one of their properties but we’re not likely to take them up on this offer. Disappointing.
Séjour de 4 nuits en juillet 2022
Réponse de VrboOwner le 9 juin 2023
Hi Gene, We do apologize for the gas leak that occurred and for the miscommunication between our team. The home was inspected earlier in the day and no gas smell was detected, but the hot tub had not yet been serviced so we did have to stick to the 4pm check in time. We are always happy to accommodate early check in's if we can. Unfortunately being 4th of July weekend we did not have other accommodations to move you to while the home aired out, but we are glad the gas company was there within the hour to fix the issue. As you mentioned we did offer to refund 2 nights due to the inconvenience, and did refund our part immediately. As discussed when you book through a 3rd party such as VRBO we can only control a portion of the refund on our side. The tax and service fee refunds do have to come directly from VRBO, and they work directly with our guests to process those refunds. So sorry for the delays there, but that was unfortunately out of our control. We do apologize you felt the situation was mishandled. Our top priority is a great guest experience and do appreciate your feedback so we can improve for future guests!

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Allez plus loin avec l’appli Vrbo

  • Envoyez facilement un message à l’hôte.
  • Consultez, partagez et gérez votre voyage.
  • Gagnez des OneKeyCash sur les locations de vacances.
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