Quinta Sunset - Lac Coatepeque

Thank you very much for sharing your detailed feedback regarding your recent family stay. We are glad to hear that you found the property large and spacious, and that our team provided you with attentive and efficient service. We sincerely apologize for the inconveniences you experienced, and we would like to clarify a few points regarding your comments: Wi-Fi Connection: We are very sorry that you were left without a connection during the World Cup season. We want to assure you that the property does feature Wi-Fi service, so this must have been an isolated technical issue with the network provider at that specific time. Bathroom Light Sensors: Thank you so much for bringing this to our attention. We completely understand how frustrating and unsafe it must have been to be left in the dark while showering; we have already forwarded this report to our maintenance team to adjust the sensor settings and extend the timer for everyone's safety. Pool and Jacuzzi: We are thrilled that you enjoyed the pool. Regarding the heated water, we would like to clarify that our facilities do not include a jacuzzi, which is why we unfortunately do not have a heating system for that area. However, we appreciate your feedback concerning the cooler lakeside weather. Thank you for taking the time to help us improve. We hope to have the pleasure of welcoming you back in the future to provide you with a seamless experience.