Retraite familiale en bord de mer à Scituate avec plage privée, grandes vérandas, douche extérieure

Thank you for staying with us and we are glad you enjoyed your time! Since your stay, we have added a new loveseat and TV for the living room, as well as 2 new air conditioners in the bedrooms. Would love to host you again!

Thank you for staying with us and we are glad you enjoyed your time! We appreciate your communication before and during your trip and would love to host you again in the future!

Thank you for staying with us and also updating your rating based off our conversation and clarification. To be clear to guests, the water is safe to drink. We had a town letter on the fridge titled, "Important Information about your Drinking Water" which documents the water quality but are taking it down to not cause confusion or false concerns.

Please be extremely skeptical of this review. Unfortunately, this guest has been an absolute nightmare for the past year and we cannot believe this review is allowed to be posted. This guest stayed for 11 nights, after abusing the cancellation policy and booking for 60 nights across 4 reservations. She then narrowed it down to 11 nights when she ultimately decided the days she wanted to use. During their stay, there was a slight leak in the bathroom sink with an isolated impact to the hot water faucet of one of the bathrooms. When we were notified, we had a plumber at the house in 45 minutes to address the issue. We reached back out to the guest that night and they said the plumber needed to get a part and would return the next day. We spoke to the plumber and he said the same. After that we didn’t hear from the guest until after the stay where she indicated that the plumber never ended up returning. We take responsibility for not confirming with the plumber that the job was complete, but we would have expected for the guest to let us know that he didn’t return as we weren’t physically at the house. The bathroom was fully functional (shower and toilet), but the sink didn’t have hot water (did have cold water). Normally we would have immediately offered a partial refund for the inconvenience, but the cleaners also reported damage at the house and the guests stayed at the house for an extra hour (when there was a new guest checking in and the cleaners had additional houses to clean). All interactions were completely professional. 7 days later the guest emailed demanding a 20% refund and layering false accusations in which we had video/picture proof that they were untrue. We inquired to her that if there were these issues then why didn’t she tell us about them during her stay. Similar to her response about the plumber, she said she “did not want to bother us”. She was never called a liar, but yes our evidence proved many of her accusations were completely false so if that made her feel like a liar then we understand. As we felt that we were being taken advantage of and this guest proved her character, we did not immediately give in to her demands. The guest has since issued a chargeback on the entire reservation despite staying 11 nights (I’m sure having a great time), using the entire house, but not having access to 1 faucet. We fully expect this to be resolved, but we truly hope other hosts never have to interact with this guest again as this does not appear to be her first time doing this.