Cayo Collado à Guayacán Guest House

We sincerely apologize your stay fell short. We understand your frustration regarding the fans, AC, & seating. Noise issues are concerning, and we regret the disruption. While platform delays occurred, we responded, though perhaps not as swiftly as desired. For that reason we provide a 24/7 hostess that was available, but she never receive a call to address youyr needs.. Cameras are for complaint investigations only, ensuring guest privacy. We didn't received noise complaint during your stay, making it difficult to address in real-time. Even though location info & potential nearby restaurant noise are clearly stated, we revised the listing to ensure transparency. We cheked and both fans worked. AC is in the bedroom; and you can open the bedroom doors for cooling the entire unit during warmer periods. Regarding the extra chair, all units were fully occupied, preventing us from fulfilling the request without impacting other guests. We stated that we will try with no promises. We do provide alternative comforts like hammocks and additional chairs to enhance your stay and provide flexibility. We value your feedback and are actively using it to improve our property and service. We strive to provide a better experience for all our guests. We understand your decision not to return, but we hope you might reconsider in the future after we address these issues. We are committed to ensuring our guests have a comfortable and enjoyable stay, and we are constantly working to improve.