Balcons doubles, piscine sur le toit & vues | Moderne 2CH

Hey Steve, Thanks for your feedback. We truly regret that the noise level impacted your stay. As mentioned in the listing, this condo is located in a lively area, and some noise — especially on weekends — can be expected. Unfortunately, your stay coincided with Bear Week in January, a well-known annual event in Puerto Vallarta that brings larger crowds and extended nightlife hours to the neighborhood. During this particular week, the surrounding bars and venues are significantly more active than usual, which can result in higher noise levels than what guests typically experience at other times of the year. As soon as you let us know about the issue, we did our best to assist, including providing a noise machine in addition to the existing A/C and other measures. We completely understand that this environment may not be ideal for guests seeking a very quiet setting, and we respect your decision to relocate. Regarding the refund, as a gesture of goodwill, we provided a 50% refund for the unused nights. This refund was processed after your departure, once the cancellation formally took effect. The dates were only reopened after your stay had ended and after the cancellation was completed — never during your reserved period, as suggested.