5 chambres, 4.5 salles de bain & piscine privée, séjour familial Disney

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations, as this was unexpected and not consistent with the experience we work hard to provide for our guests. We would like to clarify a few items. The lawn had recently been re-sodded, and we were instructed to allow the new grass time to properly establish before cutting it. The grass has since been addressed. The kitchen is stocked with the standard cookware, dishes, utensils, and essentials needed for guest stays, and this has not been a concern raised by previous guests. That said, we will review the kitchen inventory again to ensure everything is properly stocked and in good condition. We also were not made aware of any concerns during the stay regarding towels, cookware, furniture, beds, headboards, appliances, or the lawn. Had any of these issues been communicated to us, we would have done our best to respond promptly and address any reasonable concern. We strive to provide a clean, comfortable, and well-maintained home for every guest. While we respect all guest feedback, we do not feel this 1-star review accurately reflects the condition of the home, the level of service provided, or the opportunity we would have taken to assist had we been notified during the stay.

Hi Charlotte, So happy you enjoyed your stay. You are welcome back any time!