Belle, abordable, 5ème étage Ocean Front - Daytona Beach Resort

The photos on the listing are 100% accurate and updated, so we are not sure why this guest is questioning the accuracy of the photos. In fact, some of the phots where taken just 2 weeks before this guest arrived. The guest rented with us knowing that the resort was under renovations, This is clearly noted in the listing, in the rental agreement, and also the welcome letter. The only renovation issues are the parking garage, south pool, children's pools are closed., The North pool, inside pools, jacuzzies, and fitness center are open. There is plenty of parking for the resort using surface parking lots in the front of the resort and also adjacent to the resort, as well as overflow parking across the street at Bellair plaza. We wish the guest would have rated us based on the wonderful and renovated unit she stayed in vs. commenting on the renovations which she knew where in progress when she rented. We have no control over the work on the overall resort, we try to ensure our guest have a wonderful unit, clean, modern, and comfortable to stay in when they rent from us. Surprised with this review, our guest had great rate for the major racing event, clean, updated unit, beautiful ocean front view of Daytona Beach, beach chairs, umbrella, and chairs provided. Disappointed with this review.

Thanks for the review, we did inform the guest of the swimming pool maintenance before she arrived, which was due to lightening striking the pump and it needing to be replaced, it opened a couple of days later than was originally communicated to the owners. As for the balcony, it clearly noted in the listing it is a walkway balcony and is not private, which should not have been a surprise.

Thanks for the review, however, we are disappointed by this rating based on all of the detailed communications and other requested information that we provided in advance of your stay. We also provided you with early check in to the unit to accommodate your travel schedule at no added cost. You are correct that the rental agreement does state we are not responsible for issues related to the resort amenities as we do not manage those. The WiFi is provided at no cost to all guests by the resort property management. It should also be noted that we did not charge you for the damage you caused to the unit which we informed you of when you checked out. We paid for the repairs and did not charge you. And we also refunded your security deposit despite the damages caused to the unit Thank you

We’re glad to hear you found the unit very clean. However, we are disappointed in your review. This is an Ocean Front Studio and the size is clearly stated as 310 sq. ft. in the property description. With a king size bed and a separate sleeper sofa that can also sleep 2. Thanks for posting the beautiful beach sunrise photos from the balcony!