Rino and Ana’s house was perfect - great space, wonderful location, well-equipped, and spotlessly clean. Except for one thing - the heat failed on the third night of our seven night stay, couldn’t be repaired for the duration of our stay, and no compensation was offered.
We know that the heat failing wasn’t their fault. A part broke, and a replacement part was not available. The living room had a small wood stove, and there was a good supply of Duralogs ( which unfortunately didn’t fit into the stove easily so that putting them in was always tricky). Their local rep also brought two space heaters to the house. As a result, we could keep the living room warm during the evenings. However, in the morning the house was down to about 62 degrees, and took hours to warm up, resulting in our being quite uncomfortable. We were surprised and disappointed when no compensation was given, and can only say that in this regard, we received very poor customer service.
Bottom line: great place as long as nothing goes wrong.