Ivy Cottage - Cabane paisible au bord du lac près de Minneapolis avec SUPs, Canoë & Tapis Maui gratuits

Thank you for bringing this to our attention. We have not heard about the neighbor’s dog before, but have reached out to the neighbor so that future guests never have this happen again. We are sorry that their dog was loose and can completely understand your frustration and concern. As for the cleanliness issues, I think we may have dropped the ball. We thought that the house was deep cleaned after the winter/spring, but it turns out it was NOT deep cleaned, and the house was made “ready” many days before you arrived – enough time for bugs to be seen (something that happens quickly on properties on a lake). We own that, and offer our sincere apologies. It won’t happen again (assuming you’d give us another shot) and we now have a new system in place to make sure that we communicate better with our cleaners. That said, this was on us, not our cleaners. We clearly dropped the ball on this and, while it isn’t indicative of how we run our lake properties, I am sorry that it made your stay less enjoyable. We are only disappointed that you never let us know during your stay so we could have made things right.