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6/10 Satisfaisant
Eric D.
3 avr. 2024
Great Place, Management Unprofessional
Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
Our group reserved this home for five nights over St. Patricks Day weekend. The home is spacious, clean, well supplied, and has a great location. I am giving this three stars solely because of management. I communicated with Tere from the beginning. She was very friendly and helpful, until the police showed up at the home at 10:30 PM on the St. Patricks Day. They received a noise complaint from who we assumed to be a neighbor. Our group was loud in the backyard hot tub at 10:30PM on St. Patricks Day. The next morning, I received a call from Tere who in an annoyed and contemptuous tone asked what happened and then explained that quiet hours are 8PM and she could be fined for the incident. After the call, I searched everywhere for the quiet hours of the home/neighborhood/town and found nothing. The contract I signed for the home does not have quiet hours listed, and according to the town of Vail’s noise ordinance listed online, quiet hours start at 11PM. Two days after our checkout on March 22, I texted Tere to inquire about returning our deposit ($1000). She replied with “Within 14 days” and no further explanation. I asked for further explanation and she said it is due to their software and she was also waiting to see if a fine was going to result from the noise complaint. It turns out the police activity in Vail is public record, and you can see on their weekly spreadsheet of calls that they were called to the home at 10:33PM and a warning was issued. Knowing this, I asked Tere if warnings lead to fines and do the powers that be wait five days to fine her. With read receipts on, she ignored me. Eleven days later on April 1 after no communication, my deposit wasreturned after asking Tere again. As someone who owns a business, this interaction was extremely unprofessional. Not only did Tere lie to me about quiet hours, but she strung me along to withhold my deposit for as long as possible. If you stay here, be aware of the neighbors and manag
