2/10 Horrible
Skyler T.
19 oct. 2024
Les points forts : Emplacement
Les points faibles : Propreté, arrivée, communication et exactitude de l’annonce
Not a pet friendly hotel
This hotel is in a good location and pet friendly so I booked it. I checked in late at night, the lady was helpful with my Id verification and had no issue with my reservation nor with my 2 dogs. Next day I go to work and my plan was to come back every 2 hours to take the dogs out. I came back at 10am, 2 hours after I left. Ruben confronts me when he sees me taking my dogs out. He raised his voice saying I cant leave the dogs alone anymore and there is a one dog limit and that he will be charging me more for the dogs because neither are on my reservation. There was no where to select dogs in the reservation process, I explained this as well that the lady last night had no issue with me and my 2 dogs. He argued with me that she wouldn’t have talked to me about it unless there was an issue. I think not having paid for the dogs and having more than the limit would be an issue? The guys is not going to listen to any sound reasoning just likes to argue. Upon requesting a refund for the 2nd night after I was threatened to be kicked out, I found out he is the manager lol what a joke, this guy shouldn't be employed in hospitality let alone as a manager. This hotel has no sound proofing, kids scream all day and night but if your dogs bark you get kicked out. Its ridiculous. If you have dogs, stay elsewhere, the cheap prices are reflected in the terrible quality of the rooms, breakfast, and absolutely in the service.
Skyler T.
Séjour de 2 nuits en octobre 2024