2/10 Horrible
Konstantin A.
23 avr. 2025
Les points forts : Propreté et arrivée
Disappointment due to safety hazard
Unfortunately, we encountered a safety hazard upon check-in and could not stay at the property. The front door had a greater than one inch opening at the bottom. We have family members that are terrified of the potential that something could have crawled into the home through the opening and was somewhere in the house. We know there are venomous snakes around the area. We also had something jump/crawl into our previous rental, so our concerns were not baseless. We immediately left the property and requested a refund. Unfortunately the owner did not honor our request for a refund even though we explained that we cannot stay and that fixing the door opening at this point would not guarantee there is nothing hiding in the house.Additionally, we felt that some things about the property did not match the description/photos fully. The pool had dark spots on the bottom and also debris. The photos of the house do not show the front exterior. The house is on a different, older and less residential street than what we assumed when booking. We hope your experience with the property will be better than ours. Also, we recommend learning more about the VRBO's Book With Confidence guarantee, turns out that if we would have called VRBO and booked another property with them, we would not have to double pay.
Konstantin A.
Séjour de 5 nuits en mars 2025
