Geneva Grove | Piscine, chiens acceptés, 8 couchages

Hi Christina, I'm very sorry to hear about your experience at Geneva Grove regarding the bees on the exterior of the home. Had you contacted us prior to leaving early at Midnight, we would have sent our pest control company out immediately to address the issue to ensure the safety of everyone in your party. We have since investigated the situation, and it was not an infestation but a small bees nest near one of the windows, which are common during the summer months in Wisconsin. We have since sprayed the nest and removed it from the siding near the exterior window. We are happy you enjoyed the interior of the property and thank you for the compliment of it being very clean. Should you wish to return to the Lake Geneva area, please contact me directly and I will be happy to arrange your stay. I called and left you a voicemail and look forward to hearing back from you. Very respectfully, Jason Smolarek Founder/CEO Elite Lake Rentals

Hi Danielle, We take all guest feedback very seriously, but we feel it’s necessary to address the inaccuracies and false claims in your review. We do not tolerate dishonesty, and we want to clarify the facts of your stay. Bug Concerns: You claimed there were bugs in the beds, yet after your stay, we had our pest control company conduct a thorough inspection of the property. Their report confirms that there is absolutely no evidence of bed bugs, mites, or any other pests in the home. We even provided you with the report and their contact information. There have been local reports of cicadas earlier in the summer, which may have led to the presence of mites from the eggs they laid. However, these mites are found outdoors, and we have no control over what insects may bite you while you’re outside. Making false claims about bugs in the property is unacceptable. Pool Condition: We provided you with a free early check-in, and as a result, the hose was still filling the pool due to an unexpected emergency patch repair that had to be completed. The pool is professionally cleaned on a weekly basis, and the service team even returned to turn off the hose. However, you turned them away, stating that you had already handled it. Despite the water being cold but safe to swim in, we offered a refund as a gesture of goodwill for this inconvenience. Misrepresenting the situation about the pool being unsafe and dirty is not tolerated. The listing description clearly states that the pool is not heated, and cold pool temperatures should be expected this time of year, especially with cooler nighttime temperatures in mid-September. Shower Curtain Rod & Drain: The shower curtain rod was fully intact upon your arrival, as confirmed by our pre-inspection photos. After your stay, we found that you had broken the shower curtain rod and left the curtain soaking wet in the tub. If you had informed us during your stay, we could have easily replaced it or left a new one at the door without entering the property. Additionally, our post-stay inspection confirmed that the shower drain was functioning properly with no standing water. Falsely claiming these issues after your stay, without giving us the chance to confirm or remedy them, is misleading. Blackmail: You also threatened a negative review unless we compensated you. This type of behavior, implying that we must pay to avoid a bad review, is unacceptable and borders on blackmail, which we do not tolerate. None of these alleged issues were reported until after your departure, which significantly limited our ability to address them in a timely manner—something we would have been happy to do. We stand by our commitment to providing a clean, well-maintained property for all of our guests and hope this response provides future guests with a clearer understanding of the real situation. Best regards, Jason Smolarek