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4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Galerie photos de l’hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Bain à remous extérieur
Chambre
Chambre
Salle de bain
Chambre

Avis voyageurs

9,0 sur 10
Merveilleux
4 chambres4 salles de bain12 personnes

Équipements populaires

  • Sur la plage
  • Piscine privée
  • Garage pour le parking
  • Cuisine
  • Lave-linge
  • Climatisation

Découvrir la zone

Afficher la carte
Puerto Peñasco, SON
  • Place, Rodeo Drive Cholla Mall Curios
    ‪21 min en voiture‬
  • Place, Plage Bonita
    ‪21 min en voiture‬
  • Place, Parc La Madre
    ‪24 min en voiture‬

Chambres et lits

4 chambres (12 personnes)

Chambre 1

1 très grand lit

Chambre 2

1 très grand lit

Chambre 3

1 grand lit

Chambre 4

2 lits superposés (1 place)

4 salles de bain

Salle de bain 1

Toilettes · Douche uniquement

Salle de bain 2

Toilettes · Douche uniquement

Salle de bain 3

Toilettes · Douche uniquement

Salle de bain 4

Toilettes · Douche uniquement

Espaces

Terrasse en bois ou patio
Cuisine
Balcon
Salle à manger
Lock

Protégez vos paiements : réservez toujours sur Abritel.

N’acceptez jamais les demandes suspectes et utilisez toujours les moyens de réservation offerts sur notre site ou notre appli. Si une personne vous demande de réserver ou de payer directement auprès d’elle avant que vous effectuiez votre réservation sur Abritel, veuillez ne pas lui répondre et nous le signaler.
En savoir plus

À propos de cet hébergement

4 BR Luxurious Ocean front Casa Estrella in Islas del Mar

Casa Estrella is set on a pristine beach 15 minutes beyond Rocky Point, Mexico. Panoramic sunsets greet you, and a stay at this luxury two story, four bedroom home is an incredible experience.

Location:
The home is at Islas Del Mar. This area of homes has its own well regarded Golf Course, fine Restaurant, and acres of wild estuaries. Teaming with sea birds, this makes for a fun day of kayaking.

Casa Estrella:
This home has four bedrooms, both upstairs and down stairs, aupstairs, a large main bedroom suite combines a private bathroom, and patio access. A desk in the hall allows a work space with the highest internet speeds available here. All bedrooms offer high end mattresses and pillows that are unequalled for their comfort.

There is a den upstairs, along with a front and back patio. On the first floor, the living room features oversized sofas, and large screen TV. The kitchen has an island with additional bar stools, and the very finest appliances and utensils. THe 10 seat dining tabl eoffers a live edge table top, and views to the sea.

The first floor patio is complete with a raised bar area, shaded seating, as well as a pristine jacuzzi, perfect for champagne sunsets!

Book this exquisite home today, and get ready for an unforgettable vacation experience.

Please be advised that before heading to the property, you must stop by our office to pick up the keys.

Ajoutez des dates pour connaître les prix

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Enceinte de l’hébergement
E-10. 5, belle maison 4 chambres 3 salle de bain à Playa Encanto
Plage Encanto
  • Vue sur l’océan
  • Cuisine
  • Wi-Fi gratuit
  • Climatisation
8.2 sur 10, Très bien, (33 avis)
E-10. 5, belle maison 4 chambres 3 salle de bain à Playa Encanto

Règlement intérieur

Arrivée après 15 h 00
Âge minimum pour la location : 25 ans
Départ avant 11 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
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Événements

Événements non autorisés
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Animaux domestiques

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs

Informations importantes

À savoir absolument

Hébergement n° 2734098vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
L'hôte n'a pas indiqué si l'hébergement était équipé d'un détecteur de monoxyde de carbone ; pensez à apporter un détecteur portable lors de votre séjour
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend le dispositif de sécurité suivant : un verrou de sûreté

À propos du quartier

Puerto Peñasco

cette maison de vacances vous donne rendez-vous à Puerto Peñasco sur la plage, dans le quartier Laguna del Mar. N'hésitez pas à visiter quelques curiosités locales telles que les célèbres Vieux port et Monument aux pêcheurs, à moins que vous ne préfériez faire le plein d'aventures aux sympathiques Le Spa et Club de golf The Links. Sortez les clubs de golf et pratiquez votre swing sur l'un des parcours de la région ou vivez de nouvelles aventures en plein air en vous essayant à différentes activités telles que les excursions écologiques.
Afficher plus de locations saisonnières à Puerto PeñascoS’ouvre dans une nouvelle fenêtre
Carte
Puerto Peñasco, SO

À proximité

  • Rodeo Drive Cholla Mall Curios - 21 min en voiture - 11.4 km
  • Plage Bonita - 21 min en voiture - 11.4 km
  • Le Spa - 22 min en voiture - 11.7 km
  • Parc La Madre - 24 min en voiture - 12.9 km
  • Monument El Malecón - 30 min en voiture - 16.6 km

Restaurants

  • ‪Wrecked at The Reef - ‬20 min en voiture
  • ‪Rosy's Restaurant - ‬17 min en voiture
  • ‪JJ's Cantina - ‬24 min en voiture
  • ‪Mare Blu Ristorante - ‬20 min en voiture
  • ‪Diegos Tiki Bar - ‬18 min en voiture

Foire aux questions

L'hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar dispose-t-il d'une piscine ?

Oui, cet hébergement dispose d'une piscine. Parmi les différents bassins de l'hébergement, on trouve une piscine chauffée.

Combien coûte un séjour dans l’hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar ?

À partir du 9 mai 2026, les prix constatés pour un séjour d’une nuit pour deux adultes dans l’hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar le 22 mai 2026 commencent à 491 €, taxes et frais compris. Ce prix est fondé sur le prix par nuit le plus bas constaté dans les dernières 24 heures pour des séjours dans les 30 prochains jours. Les prix sont susceptibles de changer. Choisissez vos dates pour obtenir des prix plus exacts.

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar ?

Les arrivées sont prévues à partir de 15 h 00.

Quelle est l'heure de départ de l'hébergement 4 BR Luxurious Ocean front Casa Estrella in Islas del Mar ?

Le départ a lieu à 11 h 00.

Où se situe l'hébergement ?

Dans la zone de Laguna del Mar, cette maison de vacances de front de mer se situe à deux pas de Îles et Zones Protégées du Golfe de Californie et à moins de 15 km des sites suivants : Plage Bonita et Club de golf The Links. Colline de la Compétition et Le Spa sont également à 15 km de distance.

Avis

9,0

Merveilleux

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 19 avis sur 28.
Note des voyageurs de 8 (Bien), d’après 5 avis sur 28.
Note des voyageurs de 6 (Satisfaisant), d’après 3 avis sur 28.
Note des voyageurs de 4 (Médiocre), d’après 0 avis sur 28.
Note des voyageurs de 2 (Horrible), d’après 1 avis sur 28.

9,8/10

Propreté

10/10

Services et équipements

10/10

Infrastructures et conditions de l’hébergement

9,4/10

Arrivée

8,4/10

Communication

9,6/10

Emplacement

9,2/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Annie G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
I absolutely love this place, very clean and beautiful. Best place for a weekend get away to enjoy the sunset
Séjour de 3 nuits en février 2026
Réponse de VrboOwner le 7 mars 2026
We’re glad you enjoyed your stay and the beautiful sunsets! Thanks for sharing your experience.
Avis vérifié

8/10 Bien

jackie c.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
This house was amazing. I would give it a 5 star review, however, the hot tub was not working and we called several times about having it fixed. Maintenance showed up but was not familiar with hot tubs. When we called property manager we were advised they would get someone else out but it never happened. The house was clean, comfy beds, lots of dishes, etc. if you are ok with just a pool & no hot tub, definitely stay here. Nice neighborhood with friendly security, etc.
Séjour de 3 nuits en mars 2026
Réponse de VrboOwner le 3 avr. 2026
Thank you for staying with us! We apologize for the hot tub issue and will be taking care of it. Hope to host you again!
Avis vérifié

10/10 Excellent

Alexandra

Les points forts : Propreté, équipements, infrastructures et conditions de l’hébergement et communication
The house was beautiful and fully equipped with everything you need in a kitchen and more. Very pleasant stay, each room was decorated with intent and purpose. Very clean, clean smell and overall comfortable. The tide was super far out, but still a nice view.
Séjour de 4 nuits en novembre 2025
Avis vérifié

10/10 Excellent

Guillermo C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Great property. Spotless many amenities
Séjour de 3 nuits en juillet 2025
Réponse de VrboOwner le 7 août 2025
Hello, Thank you so much for your kind review! We're happy to hear you enjoyed the property and found it spotless with plenty of amenities. We hope to welcome you back soon!
Avis vérifié

10/10 Excellent

Rodolfo S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great stay

The house is beautiful and fully equipped with everything to cook in the kitchen. Back yard is the ocean ( fyi the it’s a hit and miss cause the low tides comes and goes when ever). This community is far from the noise and it’s a quit and relaxing time. Ac is great , toilets works , shower also. They have tv with Netflix and Disney for the kids. My nephew said I like it here cause I feel safe. The only thing was the jacuzzi was bit dirty but I didn’t use it. Didn’t have any issues. Good and relaxing stay
Séjour de 3 nuits en juillet 2025
Réponse de VrboOwner le 24 juil. 2025
Hello, Thank you so much for your thoughtful review! We're so happy to hear you enjoyed the home, the peaceful location, and that your family, especially your nephew, felt safe and comfortable during the stay. It’s great to know you found the kitchen well-equipped and the entertainment options perfect for the kids. We appreciate your note about the jacuzzi and will make sure it’s addressed for future guests. We're glad it didn’t affect your overall experience, and we’re thrilled to hear you had a relaxing time. We’d love to welcome you back anytime! Best regards,
Avis vérifié

10/10 Excellent

Mayra D.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great house

House is beautiful!
Séjour de 3 nuits en juin 2022
Réponse de VrboOwner le 18 juin 2022
Hello Mayda, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
Avis vérifié

10/10 Excellent

Ha P.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very nice location

Very nice house. Great kitchen with complete, quality utensils.
Séjour de 3 nuits en septembre 2022
Réponse de VrboOwner le 13 sept. 2022
Hello Pham , Thank you for taking a time of your day to leave us a review. On your next visit, we'd be delighted to see you! Best regards, Casago Team
Avis vérifié

10/10 Excellent

Kimberly Z.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great house and beautiful view

Loved the house and neighborhood. So quiet and peaceful
Séjour de 4 nuits en octobre 2022
Réponse de VrboOwner le 20 oct. 2022
Hello Kimberly, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Avis vérifié

10/10 Excellent

ernesto r.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful sunsets and scenery

We had a good time at this beatiful property.the community is away from the crowd and safe. It is still under construction around the neighborhood but so far very quite and private ill recommend it for family Gathering
Séjour de 2 nuits en août 2022
Réponse de VrboOwner le 29 août 2022
Hello Ernesto, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Avis vérifié

10/10 Excellent

Evangeline W.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wonderful time

Everything was great from start to finish. The home was beautiful just as the first time we stayed here. Plenty of space for everyone to have their own spaces and privacy. We'll definitely stay again.
Séjour de 3 nuits en juillet 2023
Réponse de VrboOwner le 7 août 2023
Hello Evangeline, Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work. Best regards
Avis vérifié

10/10 Excellent

Johnny Q.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Highly recommend

Stay was awesome with great view. Tide was high on last night. Beds very comfortable no complaints.
Séjour de 3 nuits en juin 2023
Réponse de VrboOwner le 17 juil. 2023
Hello Johnny, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards
Avis vérifié

10/10 Excellent

Joe M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Would stay again

We had a great time. The beds are very comfortable. The views were great. We would definitely recommend this house. The only problem was the 1/2 bath toilet was plugged after the 1st use.
Séjour de 2 nuits en octobre 2023
Réponse de VrboOwner le 12 oct. 2023
Hello Joe, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! Best regards
Avis vérifié

10/10 Excellent

Annie G.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Matt birthday

We surprised my brother in law for his birthday ant the pace was amazing we could just walk to the water and enjoy the ocean. Beautiful house and amazing view
Séjour de 3 nuits en octobre 2024
Réponse de VrboOwner le 10 oct. 2024
Hia Annie, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come.
Avis vérifié

8/10 Bien

Darrell N.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Very nice house.

House was very nice! We just hit the tide at the wrong time.
Séjour de 3 nuits en mai 2022
Réponse de VrboOwner le 11 juin 2022
Hello Darrell Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team
Avis vérifié

8/10 Bien

Edwin A.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful house

House is top notch, quite place and beach is clean. We think patio need a bit more clean, you can see spider webs, and we had small problem with the pictures the hook failed, but they fixed these next morning. I will definitely stay again in this place
Séjour de 2 nuits en août 2022
Réponse de VrboOwner le 16 août 2022
Hello Edwin, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Avis vérifié

10/10 Excellent

Yvonne W.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing home on private beach!

My family and I had the best time here! We loved the privacy of the beach and felt like we had it all to ourselves. We made wonderful memories. We love this house! You can tell the owner does too. They have thought of everything! The only bad part was having to leave!
Séjour de 4 nuits en août 2022
Réponse de VrboOwner le 24 août 2022
Hi Yvonne, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Avis vérifié

10/10 Excellent

Lyle B.

Les points forts : Propreté, communication, emplacement et exactitude de l’annonce

Amazing Sunsets

Great modern house well furnished. The tide moves 1.2 miles out from the house during the afternoon, if you like to explore tide pools this is a great location. Hot tube takes a few hours to get up to temp but is nice and great sunset veiws. Overall very nice house.
Séjour de 4 nuits en décembre 2022
Réponse de VrboOwner le 9 janv. 2023
Dear Lyle. Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We Look forward to seeing you again soon. Best Wishes 
Casago Team
Avis vérifié

6/10 Satisfaisant

lloyd s.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce

Beautiful home

The house was outstanding as was the beach. Our only complaint was the tide, (not the fault of the homeowner). We could only swim in the ocean after 3pm because of low tide.
Séjour de 5 nuits en juillet 2022
Réponse de VrboOwner le 3 août 2022
Hello Lloyd, thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team
Avis vérifié

10/10 Excellent

Teresa C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Best Stocked House Ever Rented

This house is by far the most well-stocked house I have ever rented. They were so considerate. Everything provided was top notch not “dollar-store” items that many rentals provide. This house made you feel like you were living in your own home. I will 100% rent here again. House was super clean and located right on the beach.
Séjour de 3 nuits en juillet 2022
Réponse de VrboOwner le 23 juil. 2022
Hello Teresa, Thank you for your wonderful remarks on your stay. It is our pleasure to have your stay with us. Best Regards, Casago Team
Avis vérifié

10/10 Excellent

Andru Z.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Wonderful experience

the house is lovely, right on the beach. very comfortable. clean water. well taken care of and clean. The only negative is that the "hot tub" is at best a "warm tub." While that was not ideal it was a minor detail compared to the overall quality of the house and location.
Séjour de 5 nuits en avril 2023
Réponse de VrboOwner le 27 avr. 2023
Hello Andru, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. I will forward your comments about the hot tub to the corresponding department. We hope to see you again soon.
 Best regards
Avis vérifié

8/10 Bien

Nivia G.

Les points forts : Propreté, arrivée, emplacement

Casa estrella

Overall our stay was good. The house was clean, it came with equipment for activities like kayaking, paddle boarding, corn hole and board games. The jacuzzi didn’t work. During our stay the tide was very low making it a long walk to reach the water but while you adventure to the beach you do get to see many sea creatures. The check in process was fairly easy although it’s not on site it was easy to locate about 15 minute drive from the house.
Séjour de 3 nuits en mai 2023
Réponse de VrboOwner le 22 juin 2023
Hello Nivia, Seeing that you had a great experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards
Avis vérifié

6/10 Satisfaisant

manuel C.

Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication

Mixed..could have been a 10

First of all..the location and location was safe...so it was perfect..except for the issues we had. I try contacting our support team by phone and Email..no response. The issues were upsetting to my family. Issues no workings microwave, hottub, oven and on our last morning ran out of cooking gas. To make breakfast...This location has had these issues before in 2023 reviews. I would think that they would have been resolved by now. Ni modo verdad..
Séjour de 3 nuits en avril 2025
Réponse de VrboOwner le 29 avr. 2025
Hello Manuel, Thank you for your feedback. I'm truly sorry to hear about the issues you encountered during your stay, especially with key appliances and the lack of response from our support team. I completely understand how frustrating this must have been for you and your family. We take your concerns very seriously and are currently reviewing what went wrong to ensure it doesn’t happen again. It's especially disappointing to hear that some of these problems had occurred in the past. We agree that they should have been fully resolved by now. Your experience does not reflect the standards we aim to uphold, and I sincerely apologize for the inconvenience it caused. We appreciate you bringing this to our attention and hope we’ll have the chance to provide a much better experience in the future. Warm regards,
Avis vérifié

2/10 Horrible

Wayne H.

Les points forts : Propreté, arrivée, emplacement
Les points faibles : Communication et exactitude de l’annonce
No water in the master shower AT ALL so we had to use another shower in the house. The dryer took 3.3 hrs to dry clothes even on the right setting. Spa was very dirty/ real cloudy water on arrival. The 1st night it took till 2am to cool the house downt to at least 77 degrees. If one person is taking a shower in the house, other showers or faucets wont work due to extremely low water pressure in the house. The reverse osmosis wasnt giving us water as it just trickled out. The microwave wouldnt open even with the child lock off. The refrigerator smelled like something died in it. This was for my wifes 50 yr birthday and our anniversary so this was extremely disappointing. We usually stay at Entame towers and dont have any of these issues. We brought family with us this time so we needed a bigger place to stay. Couldnt get intouch with anyone to help with issues in the house.
Séjour de 2 nuits en septembre 2025
Avis vérifié

8/10 Bien

Esteban T.

Les points forts : Arrivée, emplacement, exactitude de l’annonce

Great house

The house was beautiful and clean, it really is how it looks on photos, the house already comes with paddle boards and kayaks as well as lawn chairs and even snorkeling gear for us to use. When we first arrived the fridge was not working properly and they quickly sent someone to reset it. The only thing I wish was cleaner was the jacuzzi, when we arrived there were alot of sea shells and sand in the jacuzzi and I asked if someone could come clean it but no one ever show up for that.
Séjour de 4 nuits en juin 2022
Réponse de VrboOwner le 30 juil. 2022
Dear Esteban I hope you are doing well. Thank you very much for taking the time to do this review, we are open to any suggestions that help us improve our service to you and our guests. I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits I am sorry for the situation with the Jacuzzi I all ready spoke with my team so this is not happening any more On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and I look forward to your comments Best regards Gabriel Martinez homesmanager@casago.com Gabriel Martinez Beach Homes Manager
Avis vérifié

6/10 Satisfaisant

Ben D.

Les points forts : Propreté et emplacement
Les points faibles : Communication

Amazing Property but Poor Management Comp

Where do we start. We had to drive into the city for a check-in process that couldn’t have been done over the phone or ahead of time. Big waste of time. Then we had another check-in at the location itself in order to get a parking pass that didn’t need to be used anywhere since the car was parked in the garage. Over an hour wasted. When we arrived at the property, the garage smelled like sewage. We only found out later that the toiled upstairs was clogged and had feces coming out of it and was directly over the garage - that explained the smell. Once we entered, we were greeted by the most amazing view and property we have been to in a long time. You truly get what you pay for - a beachfront property with gorgeous amenities. That said, we got unpacked and headed to the hot tub; a hot tub I explicitly asked about before booking the property to ensure it worked properly. Once we got in and tuned it on, it worked for less than 5 minutes and then turned off. We called 3 times until a maintenance rep was sent out. He came to the property and clearly had no clue what he was doing. He right away got on the phone with his manager and said he had no idea what to do. Why even send someone in the first place that doesn’t have a clue about pool equipment? We called back and requested a proper technician to come out and fix the tub since it was something that we booked the property for in the first place. The property management company (Casago) indicated that they will send someone out and if we don’t hear from anyone within the hour that they will call back. We never heard from them for the rest of the trip and in fact, we sent them multiple messages with no response. We also called about a non functional oven as well as lights not working in the upstairs bathroom. No one responded. At the end of our trip I called the company again to complain and give them the list of issues and the rep (Christian) indicated they will call me today and let me know about a partial refund due to the issues. No one ever called us and we never heard from them again. Such an absolutely amazing property but for the large amounts of money we paid for and the non functionality of multiple amenities and a clogged toilet that made us gag in the garage and upstairs for most of the trip…just ruined the entire experience. Casago absolutely dropped the ball on this experience and I hope you do right by the customer and apologize and refund a portion of what we paid for.
Séjour de 2 nuits en octobre 2022
Réponse de VrboOwner le 28 oct. 2022
Hello Ben Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for taking my phone call and doing this review. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize if the inconvenience, and as I mentioned to you I made the changes on the reservation to do a discount for the mentioned inconveniences. I will check the jacuzzi with the owner and the pool guy Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend. Best regards, Gabriel Casago Beach homes Manager

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Vous êtes reçu par Casago

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Casago Reservations

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Anglais, Espagnol

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