6/10 Satisfaisant
Rachel K.
22 sept. 2025
Les points forts : ArrivĂ©e, emplacement, exactitude de lâannonce
Les points faibles : Communication
On arrival the rooms were cold. Host had only just put thermostat on prior to our arrival and the rooms took a few hours to heat, some radiators did not work throughout our stay. Dishwasher had been left for us to unload.Cleaning was not to a good standard resulting in us hoovering some rooms ourselves. TV stopped working due to batteries in control running out at 9pm and on calling the Host we were told that we would have to go out and get batteries ourselves or wait until the morning. also the radiators which were not working could not be dealt with until the next day (we were only there for 3 days)! The Host then went on to say that we had not paid alot of money for the Cottage since it normally rented for alot more! We had paid a substantial amount of money. There was no flexibility with early check in and late check out. In the end we checked out 1 hour late and had to pay the Host payment in cash. The showers are very small and water pressure was very poor also no floor towels provided. We were also told that, if the hot water ran out it was because we were showering for too long.The kitchen/living space and garden/hot tub were the best parts of the accommodation.Unfortunately, due to the issues mentioned above and the Host's attitude and rudeness we would not stay here again or use Vrbo again.For the inconvenience which we were caused we would have hope that the Host would have offered us the late checkout payment back as a gesture of goodwill.
Rachel K.
Séjour de 2 nuits en septembre 2025
