VRCC Villa Nouveau - 4 chambres, piscine et spa

Dear Saby, we appreciate every feedback even if it´s not positive for us. We try to improve our business with each customer and your review helps us to reach that goal. Please let me clarify for justification some of your issues. you stated you found the house in exactly the described conditions. However you were unhappy that the neighbourhood is too quiet ? It was so quite that you heard your voice traveling back ? Guilty ! It is indeed one of the quietest neighbourhoods in Cape Coral. You stated the house was very nice and spacious. However you don´t want to rent this place again because you were unhappy that the property manager took care of the sprinkler system that was running all night long. We apologize for that but usually customers complain about a sprinkler system all night long. It´s bothering and after a few hours you would have a flooded driveway and yard. On top of it, this is a violation against city rules. You further stated you felt violated and disrespected by the pool service because he was performing his service while you were there. Well, a pool has to be serviced weekly in order to provide a hygienically flawless pool to every customer. Especially during this pandemic it is absolutely necessary to maintain all parts of a vacation rental in time and properly. Saby, to be honest i can´t identify with a 3 star rating for your trip. As mentioned above, we try to improve ourselves by using valuable feedback from customers. Even if i try really hard i don´t know what i would have done different. The house is in a quite neighbourhood. Of course it is and we don´t want to change that. Our customers usually look for that. The property manager resolved a problem even before you had the chance to complain about it. He informed you personally about the issue and that it has been resolved already. That´s service at it´s best that we want to provide to all our customers. The pool service did his weekly check. As you said he did not just brushed the tiles a little bit and left a note. No, he tested the water before he even started the cleaning. That is excellent and exactly what it needs in these uncertain times. However i appreciate your feedback and hope you had a good time in our Villa Nouveau.

Thank you for taking the time to share such detailed feedback. We’re very happy to hear that you enjoyed the home, the spa, and especially the boat experience—it's great to know your kids loved it and that it became a highlight of your vacation. We would like to address a few of the concerns mentioned, primarily for clarity for future guests. Regarding the pool heating: during your stay, we experienced an unusually cold weather period. Pool heat pumps are designed with safety mechanisms that automatically shut down when outdoor temperatures drop below a certain threshold (typically around 50°F). This is a standard industry safeguard to prevent damage to the system. Unfortunately, under these conditions, the pool cannot be heated effectively, regardless of settings. The spa, by contrast, uses a different heating system, which is why it was able to heat normally. We understand how disappointing this can be, especially when guests specifically choose a heated pool, and we regret the frustration this caused. As for electricity usage, the property is billed based on actual consumption at the same rate charged by the local utility provider, without markup. This approach allows us to keep nightly rates fair for all guests rather than increasing prices to account for high-usage scenarios. We understand that increased attempts to heat the pool contributed to higher usage during this unusually cold period. Concerning the pool screen: the enclosure was damaged during the recent hurricane, which affected many properties in the area. Recovery and repairs are ongoing throughout the neighborhood, and we appreciate your understanding as the area continues to rebuild. We regret the inconvenience caused by wildlife accessing the pool area and appreciate you bringing this to our attention. We truly appreciate your balanced review and your understanding of the extraordinary circumstances surrounding weather and post-hurricane conditions. We’re confident that under normal weather conditions, future guests will be able to fully enjoy the pool as intended. Thank you again for staying with us, and we hope to have the opportunity to welcome you back in the future.