Bonheur en bord de plage : duplex confortable avec piscine partagée (A)

thank you! I hope to host you again.

Thank you so much! I hope to host you again.

Thank you, Brandy ! Hope to host you again.

Thank you, Patricia! I look forward to hosting you again in the future !

Thank you, Jose ! Hope to host you again.

Thank you , Catrice! I would love to host you again.

Thank you, Kenneth !

Paul , Thank you for your feedback. I’m disappointed to read this review, especially since I attempted to address the concerns reported during your stay. When you mentioned the issue with the oven, I asked if it was okay for maintenance to come replace it, but unfortunately, I didn’t receive a response. Additionally, photos of issues were sent to me four days after check-out, at which point I’m unable to verify or address them retroactively. I always strive to resolve concerns promptly when communicated during a guest’s stay. Regarding bugs, the property is treated monthly by pest control, but being close to coastal areas, insects can occasionally find their way inside. I would have gladly sent pest control to re-treat the property if you had reported this during your stay. It’s unfortunate that communication was challenging, as I am always available and willing to assist. I hope for clearer communication if you decide to stay again, so I can ensure a smoother experience.

Krista, Thank you for your feedback. I’m deeply disappointed to read this review, especially since there was no communication from you during your stay to give me the opportunity to address any concerns. I take cleanliness and maintenance very seriously and would have sent my cleaning team or maintenance immediately if I had been made aware of any issues. The property is professionally cleaned and inspected before each guest’s arrival. The home is also treated monthly by pest control to prevent any insect concerns. Additionally, pots and pans are regularly checked, and I encourage guests to reach out if specific kitchen items don’t meet their needs so I can replace them promptly. I’m also confident the photos on my listing are accurate representations of the property. I encourage all future guests to communicate any issues during their stay so I can address them immediately and ensure a comfortable experience.

This review is not accurate. Guests checked in at 4 pm and only reached out with concerns at 9:43 pm. I responded immediately, offering solutions, but instead of replying they contacted Vrbo. I then spoke with them by phone and gave two clear options: check out immediately with a full refund or stay and have maintenance and pest control resolve the issues in the morning. The guest chose to stay. However, before pest control and maintenance even arrived the next morning, she texted me again demanding a full refund. I take cleanliness and guest experience seriously. My cleaning crew works hard to prepare the home before each stay, and if something is overlooked, I always address it right away once notified. It is disappointing to receive this review given the options I provided and my responsiveness throughout their stay.

Thank you so much for your wonderful review! I’m delighted to hear you and your family had a great time, enjoyed the pool, and appreciated the convenient location close to the beach. It’s also great to know you found communication easy and had no issues during your stay. Regarding the pool, it is a shared amenity for both units on the property. I’m glad you were able to enjoy it during a quieter time, and I appreciate you sharing your experience with future guests. Thank you again for your kind words. It was a pleasure hosting you, and I would be happy to welcome you back anytime!