6/10 Satisfaisant
Paul P.
14 mai 2024
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
Condo is fine. Liquid Life is horrible.
The condo was a good value, clean, and well-appointed with a nice balcony. But there is a reason why there are so many bad reviews of Liquid Life Vacation Rentals management company. On day two we discovered that the ice machine didn't work. No problem. We used refrigerator ice and bought bagged ice. On day three - AFTER washing a load of beach towels and clothing, we realized the clothes dryer didn't work. We called Liquid Life to report both problems. They "opened a ticket" and assured us we didn't have to be in the condo for the repair person. We had no choice but to take our wet load of clothes to a local laundry mat. We reported the dryer problem for the next three days with no response. Their call center representatives consistently confirmed that a "ticket" had been opened but were otherwise unable to help or give us an estimated day for repairs. On day six we were leaving the condo and called to ask that repairs not be made while we were trying to pack. That's when the repair person showed up - just in time to fix the dryer for the next renters. Liquid Life never reached out to us. We initiated all communication. We used dirty beach towels for four days. We had to pack our beach towels and beachwear wet which ruined a few pieces of white clothing due to the color bleeding of red and pink clothes. These problems were not the condo owners' fault, but they need to reconsider their management choice.
Paul P.
Séjour de 5 nuits en mai 2024