Beach & Big Pool Marathon Îles Keys Condo 2 ch avec vue sur l'océan

Hello Tom,

Thank you for taking the time to let us know how you felt about your recent stay with us. We take all input very seriously, it helps us improve and we want our guests to be fully satisfied with their stay. We are so sorry that certain aspects of your stay were disappointing. We are happy to help our guests and we try to address any issues immediately if you let us know about them during your stay, we have a condo manager in the office and a grounds manager living on site.

After Hurricane Irma hit us in the fall of 2017, the condos were checked for moisture intrusion, including the one you stayed in, so there are no mold issues in the condo. However, we will certainly have it checked again now that you have mentioned it. Whenever a home, resort, or hotel have an oceanfront location, dampness is a constant aspect of life – and we do have central air conditioning in the condo to keep the humidity in check while keeping it comfortable when the outdoor temperatures rise. Sometimes a condo can be a bit “stuffy” if it has been closed and unoccupied for a while. Additionally, the natural environment, with seagrass and salt air can be very pungent. It is simply a fact and facet of nature here in the Florida Keys, with all the Mangrove trees and roots that surround a great portion of each little island, and attract and hold all of that sea grass and sea life, it has a great ecological significance. We do have the beach raked by a backhoe daily, as the tides and weather permit, and as you noted, we are not able to control strong winds or high tides. As you also noted, the time of year and season can impact whether we are more prone to the sea grass or less prone to it, just as the falling autumn leaves have a season in most parts of North America. You may want to consider an inland resort with a pool, within a short drive of the shore, as an alternative. However, we would love a chance to change your mind – we would be happy to offer you a discount should you return again, perhaps sometime during December through May, when the seasonal seagrasses are usually less pervasive. Please reach out to us directly through our email and let me know if you’d be willing to try that, as we can sometimes be more crowded during those months, but we want to give you a more agreeable experience!

We are so glad you enjoyed your stay. We'd like you to think of our condos like staying at your aunt or uncle’s beach house – we are not luxury accommodations – we ARE quaint, clean and homey, and at an excellent location. Please come visit us again.

Our grounds and landscaping are rebounding after being hit hard by Hurricane Irma. All our major repairs were completed last winter, but we are still having some ongoing work this summer, particularly on the landscaping.

Summer is also seaweed season, and though our beach is raked daily (with a backhoe), it can still be plentiful, depending on wind and tides. Please understand there is an ecological importance in the seaweed. We have no control over this or "Mother Nature". Think of how during autumn in North America, the leaves fall to the ground, well, for the region of Caribbean and Gulf of Mexico, summer is the time for the sea grass.

We really appreciate your glowing words. We hope you will return again. We have worked very hard since the aftermath of the storm in September 2017 to get things ready for you and our other 2018 guests. It's nice to hear that our hard work has achieved the desired results. Thank you.

We appreciate that you gave us 4 stars, which is positive despite saying that the condo you stayed in was "old and tired" which is negative. Our condos are all individually owned and reflect the tastes and needs of their owners' - these are first and foremost, their second homes. When you visit us - think of it as staying at your aunt or uncle's beach house. Our value is in our home-away-from-home-y-ness; our relaxing atmosphere and excellent location, mixed with our competitive rates. We are not an expensive luxury palace. So, one person's charming and vintage is another person's "old and dated." As for the screen door - we are in a salt air environment, there is constant exposure to harsh elements, we (on-sight overseers Meghan, Becky & Kevin) are constantly maintaining, fixing and replacing elements like the screen door, I can assure you that door was taken care of.