Sauna dans la douche, jardin clôturé avec terrasse et barbecue près d'ATL

Thank you for taking the time to share your feedback. While we are saddened to hear about your concerns, we’d like to address some points to provide clarity. First, we want to highlight that VRBO handles all payment processing, receipts, and insurance-related matters. As hosts, we do not have access to individual guest payment receipts or policy information. For assistance with these details, we encourage you to contact VRBO Customer Service directly, as they are best equipped to help. Regarding the condition of the property, we want to assure you that we follow an extensive cleaning protocol to prepare the home for each guest’s stay. Unfortunately, Hurricane Helen brought unavoidable circumstances such as increased leaf debris and insect activity, which can occur during and immediately after a storm. Despite these challenges, we strive to maintain the highest standards of cleanliness and comfort for all of our guests. We understand your concerns about specific details, such as the spider web and carport leaves, and we will work to ensure our cleaning checklist is even more thorough moving forward. However, we take pride in the overwhelmingly positive feedback we’ve received from past guests, and it is disheartening to receive an unfair review when the circumstances were beyond our control. Lastly, regarding the toilet and bedding concerns, we will review these items promptly to assess whether any updates are needed. Our goal is to provide a comfortable and welcoming