Cottage Camden

Thank you for staying with us. We’re glad you enjoyed the cottage, setting, and value. We did want to add a little context regarding the Wi-Fi. A severe lightning storm caused an area outage that affected multiple homes along our road. We were out of town and didn’t learn about the outage until later that evening, but we reached out to you as soon as we were made aware of it. By that point, the internet provider had already been notified by neighbors and was working to restore service. We didn’t hear back from you, so we didn’t realize the lack of internet was impacting your stay. Even when something like this is outside of our control, we understand that it can still affect a guest’s experience, and we always want the opportunity to make things right when we know there is a problem. We also appreciate the comment about the smell. Because we are a pet-friendly cottage on a farm, we routinely use an air-treatment process several times a month as part of our normal cleaning to help remove lingering odors from pets, cooking, and previous guests. We’ll still check everything to make sure there isn’t anything unusual that needs attention. Thanks again for staying with us.