8/10 Bien
Michelle T.
3 avr. 2024
Les points forts : Propreté, emplacement, exactitude de l’annonce
Les points faibles : Communication
Great large house for group
Overall the house was just what we needed for our large group vacation. Very spacious and lots of seating and gathering spaces. The outdoor spaces (lanai, pool, and green space) were wonderful.
The pre-trip communications were not responded to very timely and the last week prior to trip not ar all. The check in was not the best since the usual person doing the check ins for the home was not available so the one showing us around did not know how anything worked. Very nice tho.
The issues we had were- the fridge in kitchentte
Was not functional, bbq on balcony was not either and had to use grill by pool which was down many many stairs and not easy. The a/c was not working in the master and additional bedroom from arrival until departure which made for sweaty nights. The management did not communicate well or frequently with us regarding plans to fix the a/c and we dealt with service workers coming to the house all week. It was finally fixed a couple hours before our departure. When I asked the management for compensation due to the inconvenience and uncomfortable sleeping quarters, I have been ghosted ever since with no response. We paid a lot for this nice property and the least they could do was provide some money back or at least answer and apologize.
Overall property was great.
Michelle T.
Séjour de 5 nuits en mars 2024