2/10 Horrible
Ian W.
4 déc. 2023
Les points faibles : Communication, emplacement, exactitude de l’annonce
Extremely disappointing stay
Vrbo and Vacasa were hilariously unhelpful in addressing the many issues of this property. We booked the property for 2 weeks and we decided to leave (no refund) after only 1 week. We tried Vrbo support, but they were just as unhelpful as Vacasa.
The place is substantially smaller than it appears in the photos but seemed relatively clean. Our first day, we contacted Vacasa about the on-site coin-operated laundry because the listing states (or stated) "coin laundry" as one of the property's amenities. This was one of the primary reasons we booked this stay. We have been to similar homestays previously with coin laundry on-site. Vacasa told us that the property does not have coin laundry but there is a laundromat nearby. We explained that listing coin laundry as an amenity was misleading when it meant we had to travel to a nearby business. By that logic, almost anything could be listed as an amenity.
Several other items in the listing are/were incorrect: there is no view of a beach (only the ocean), no Blu-Ray player, no first aid kit, and no carbon monoxide detector. The fireplace didn’t work, the toaster oven barely works, the kitchen supplies (utensils, drinkware, etc.) were laughable, the fridge often sounded like a chainsaw, the couch and chair were horribly uncomfortable, and the lock on the sliding glass door didn’t work. They also have multiple high-wattage kitchen appliances plugged into a cheap power strip (fire hazard).
Stay elsewhere and don't go with Vacasa.
Ian W.
Séjour de 14 nuits en octobre 2023
