2/10 Horrible
Robert G.
4 avr. 2024
Les points faibles : Propreté, communication, exactitude de l’annonce
Mouse House
We really wanted to love this property, but unfortunately our stay was a disaster. This cabin is infested with mice. We noticed a mouse on our first night (we stayed 3 nights). We immediately notified the property manager who assured us that someone would address the issue. It went from bad to worse as the night went on with us hearing mice in the kitchen all night. We had to protect the food we brought and our sleep was significantly disrupted. The next day we bought a mouse trap, captured two mice and sent pics to the manager, who assured us over and over that someone would be out to help. No one ever came. There were mouse droppings on the kitchen counters, kitchen drawers including the utensil drawer. We found droppings on the floor, in closets, and in upstairs bathroom. We were unable to use the kitchen as expected and the outside grill was also covered with droppings. The most disturbing part of all of this was the lack of response from the property manager who just kept telling us help was on the way and to be patient. We still feel yucky about this entire experience even days later. I am confused about all the positive reviews about this property as it was obvious this was not a new problem. Overall the cabin has lots of potential but needs TLC. Desperately needs new beds, bedding, and towels. The pillows are worn and hardly pillows anymore. There was also a lot of hair embedded in towels and on sheets, which appeared clean, but maybe poor laundering?
Robert G.
Séjour de 3 nuits en mars 2024
