The house was beautifully appointed but I’m afraid the experience of renting here was not worth it. The owners, property manager (PM) and rental company (RC) did not communicate well leaving us confused about how to care for the property. First, the door code didn’t work. PM said call RC and RC said call PM. PM handles all house-related issues, but tells me door code is the 1 thing he has no authority to resolve. PM finally gets on the phone and tells me that we should simply leave the door unlocked because “[he] hasn’t locked [his]door in 12 years.” PM eventually comes to house but is unkind to us. This debacle made for an unpleasant start to the week despite eventually resolving issue but only after multiple conversations expressing disdain that we can’t secure a house that we’re responsible for. Second, I asked the RC on multiple occasions about having visitors. They never responded. Im not sure they ever conferred with owners about this request, yet we were penalized by withholding deposit with no warning. Finally, the PM said that the owners were out of the country only for the RC to say that my housemates and I are responsible for “excessive wear” to the kitchen floor. When asked for evidence of damage or that we are indeed responsible, the RC once again went radio silent. I would absolutely avoid renting this property. The experience left a terrible impression as someone who has rented on the island for 12 years.