6/10 Satisfaisant
Jill P.
27 juil. 2025
Beautiful but with issues
We arrived late. Mauricio was very frustrated with us. We got delayed and had no cell service so we couldnât contact him. He told us how disrespectful we were. That got us off to a poor start. The villa is nice but there are screens without windows so the common areas are very hot. The downstairs shower didnât work. Two other showers didnât drain. There is a washer and dryer for the maid but we couldnât access it. The maid will do it but we couldnât do that the last day so we packed wet swimsuits.There was no ice or ice cube trays. The last night was pouring rain so we asked him to set up delivery for dinner. He was in a rush to play soccer so gave us a contact to send our order too. After an hour and a half we didnât have it but he said it takes time. An hour and a half after that we texted and he discovered the contact we sent it to never placed the order. He suggested pizza that would be faster but by now it was late and we had an early flight so we said never mind. He did have two pizzas sent to us free of charge. We had a storm break a tree branch that blocked the bridge to the property. I alerted him at 8 am. At 5 pm he replied the maintenance man had already left. At one point the maid came and when we came back from our excursion the door had been left open with all of our belongings inside. Just a lot of issues.
Jill P.
Séjour de 4 nuits en juillet 2025