2/10 Horrible
Martin B.
19 mars 2023
Les points forts : Propreté, arrivée, emplacement et exactitude de l’annonce
Les points faibles : Communication
Worst rental ever
After checking in after a long drive we went to unit and tried taking showers. Had like warm water for 1 person and then cold. We called and they said sorry but nothing they could do and have to wait till morning for service. We had to be up early for kids event (reason we went), and had to go without showers. Came back mid morning for repair guy and he said all fixed and be fine in 2 hours when it warms up so we wanted and weren't able to go any attractions or anything. Waited and still cold, wasn't repaired. Called again and they said they would send someone over so he came back and worked on it and said he would be right back with new thermostat which should fix it. He never came back or called, got call from facility and they said we would have to move in the pouring rain. Said we could leave stuff there and get it later as we had to go to a family/friends dinner and reservation was at 5. Got over and into new rental and by the time we took quick shower and left we missed our dinner so we had to get drive through. Went back to old unit to get some food and stuff we purchased that we left cause we were trying to make dinner. Old code didn't work called after hours number, left 2 messages after not getting called back. Went back to newer unit and code didn't work their either. So we had to sleep for short period in the cold rain. Finally code worked again after we didn't get a call but got a message from facility. Went in and it was 49 degrees in unit as no had turned the furnace on, when we left at 7 am it had only headed up to 61. Why would the heat not be on? Still haven't heard back from anyone as we left new clothes we purchased and food we got at store in the old unit and had to leave it. Never could get back in to old unit. Horrible communication, ruined our family trip, lost money on items we got, and never offered any sort of refund for the trouble and nothing more than sorry nothing we can do.
Martin B.
Séjour de 1 nuit en mars 2023