Vues imprenables sur l'océan

As a property manager of holiday homes for over 20 years, I take great care and pride in my work. Guest health and safety is paramount and completely infused within my work ethic. The consistent highly rated reviews over many years for properties under my management is testament to this. To receive a message from a guest stating a property is uninhabitable due to extensive mould contamination is, to say the least, somewhat perplexing. This is a property where dozens of guests have recently stayed and thoroughly enjoyed their holidays (please refer to other recent reviews on this and other platforms). This is a property that gets professionally cleaned and checked at least once per week on average. This is a property where the owners stayed for over a week directly before this booking - the booking where extensive mould was ‘discovered’. Is it not reasonable to assume that if extensive mould was evident that it would have been ‘discovered’ by at least one more guest, the cleaner, the property manager or the owner? This property has been continually occupied for over 18 months by numerous different guests and tenants, and not one other person has experienced or noticed this. Therefore, please excuse me when receiving such a claim accompanied by the demand of a full refund and relocation, that ‘asking if the children are safe’ was not the first thought that came to mind. From the ‘hundreds of photos and videos documenting the extent’, this clearly demonstrates that your knowledge and understanding of property and property maintenance is somewhat limited, with an added sprinkling of delusion. Left on the street in heatwave conditions with contaminated luggage and clothing that requires specialised cleaning – WOW!!! Not even sure what that means. I respect and appreciate the review system for both guests and owners/managers. However, should there be ramifications for guests who abuse this process by publicising inaccurate and/or false claims with possible ulterior motives? I can only trust that potential future guests will read between the lines of this particular review and see it for what it really is. I’m also hopeful that other owners/managers are not subject to future ‘extremely distressing experiences’ by this particular guest, as this should be considered ‘unacceptable and dangerous’.