8/10 Bien
Serena W.
10 nov. 2025
Les points forts : PropretĂ©, arrivĂ©e, communication, emplacement et exactitude de lâannonce
My group recently stayed here at this property for a nursing convention. After we booked the property, we were informed that we would receive the welcome guide the evening before/morning of. Unfortunately, I had to message the host for the guide. The welcome guide was very helpful and allowed us easy entrance into our stay. We needed to check-in early due to our conference and were charged an additional fee due to check-in not being til 4 pm on the first day of our booking. When we first arrived, we walked in and looked around at the place. The place was mostly clean besides some parts (stairs, pool table, and kitchen counters) being dusty/looked as if there was a cat previously in the property. We had troubles with some lights not working on the first day and same with the hot tub/jacuzzi. We messaged the host and they were very quick to respond. They were attentive and had someone out to fix things the same day. The maintenance individual, Ernesto, was very professional, friendly, and attentive. He treated us with much respect and answered all of our questions. If you stay here, I would request for him to be the individual to come out because he is efficient and treats others with kindness and mutual respect without treating us like we were unknowledgeable about the problems in the rental. This place was very close to many different things in Columbus, Ohio and would recommend this place to others. We would stay here again, but be weary of the steep stairs.
Serena W.
Séjour de 4 nuits en novembre 2025
