Nouveau ! Adorable condo à Summertree Village dans le très prisé quartier Shore Dr de Myrtle Beach !

Thank you for your feedback. We’re glad you enjoyed the location and the well-stocked kitchen. We do want to note that we did not receive any communication from you during your stay regarding cleaning concerns. Our check-in instructions, welcome book, and mid-stay email all provide multiple ways to reach us so that we can promptly address any issue. Had you contacted us, we would have been happy to send our cleaning team back right away. We encourage all guests to reach out in real time if something is not to their expectations, as that is the only way we can resolve it. Leaving these comments after departure without giving us the opportunity to correct them doesn’t accurately reflect the service we work hard to provide. We truly want every guest to enjoy a five-star experience, and communication during the stay is the key to making that happen.

Thank you for your feedback—we’re glad to hear your family enjoyed the area, felt safe at the property, and that your children had a great time. Regarding the bugs you mentioned, Palmetto Bugs are unfortunately common in our coastal environment, especially following heavy rain or scheduled pest control—both of which occurred during your stay. All of our properties are on a routine preventative maintenance plan, and we clearly note in both the rental agreement and the welcome book that guests may encounter bugs, spiders, or even snakes in this subtropical climate. That said, in over 10 years of managing properties in this area, we have never had a guest claim that a Palmetto Bug traveled home in their luggage—particularly in already-washed clothing left overnight in a garage. We understand the idea can be unsettling, but based on the timeline and circumstances you described, it is extremely unlikely the bug originated from the property. We appreciate you staying with us and are glad the rest of your trip was enjoyable.

Thank you for your review. We’re glad you enjoyed the location and appreciated the spaciousness and amenities provided in the condo. That said, we were genuinely surprised by your comments regarding cleanliness. During your stay, the only issue you reported was a minor Wi-Fi password concern—which we promptly resolved. At no point did you mention any cleaning concerns, and had you done so, we would have been more than happy to send our team to address them immediately. We can’t fix what we’re never told about. You also brought up the marijuana smell from another unit, which we took seriously and responded to with a direct call to the HOA, even though we don’t manage that property. Unfortunately, in a community setting, that’s the appropriate and only course of action available to us. And just to really highlight how far we go: despite our very clear policy that we do not accept guest deliveries, we reached out to you when a package arrived after your departure—containing baby formula—and took the extra step of having our maintenance tech (in the middle of a slammed schedule) ship it back to you. That’s not standard service—it’s going the extra mile. Given all that, receiving a 3-star review feels unfair and unrepresentative of the service and effort extended to you throughout your stay. Having said that, we appreciate your business and wish you success with your next trip.