Cabane·Hôte professionnel

Large Executive Lake Home On Popular Northern Wisconsin Chain of Lakes

Galerie photos de l’hébergement Large Executive Lake Home On Popular Northern Wisconsin Chain of Lakes

Restauration extérieure
Divers
Cuisine privée
Terrasse/Patio
Extérieur

Avis voyageurs

9,8 sur 10
Exceptionnel

Points forts

  • Les grands espaces
    Les voyageurs apprécient l’espace extérieur.
  • Parking couvert
    Profitez des commodités d’un parking couvert, une rareté dans la région.
  • Découvrez des lieux d’intérêt à proximité
    À proximité : Chain Lake
5 chambres2 salles de bain ou plus10 personnes

Équipements populaires

  • Barbecue
  • Climatisation
  • Réfrigérateur
  • Garage pour le parking
  • Internet
  • Lave-linge

Découvrir la zone

Afficher la carte
New Auburn, WI
  • Place, Chain Lake
    ‪1 min à pied‬
  • Place, Fête foraine Northern Wisconsin State Fairgrounds
    ‪42 min en voiture‬
  • Place, Parc d'État de Lake Wissota
    ‪47 min en voiture‬
  • Airport, Eau Claire, WI (EAU-aéroport régional Chippewa Valley)
    ‪48 min en voiture‬

Chambres et lits

5 chambres (10 personnes)

2 salles de bain, 1 WC avec lavabo

Salle de bain 1

Salle de bain 2

Salle de bain 3

Espaces

Véranda ou lanai
Cuisine
Salle à manger
Lock

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À propos de cet hébergement

Large Executive Lake Home On Popular Northern Wisconsin Chain of Lakes

Bring the whole family to this beautiful newer 5 Bedroom home on Chain Lake. Chain ls connected to the Island Lake Chain of lakes with hundreds of miles of shoreline to explore and several bars and restaurants to boat to. This home has all the amenities.

Thank you for considering our very special lake home, which we call Ravensong Lodge for your next vacation. It's our hope that you will enjoy staying here as much as we do and will leave with the same great memories that we have collected Ravensong was built in 2010 and is a truly a special place in terms of the environment and the people.

The Island Chain of Lakes is a chain of 4 lakes -- Chain, Clear, McCann, and Island -- that sit in both Chippewa and Rusk Counties, just 40 minutes north of Eau Claire. These lakes are surrounded by many other lakes and natural land features on the Chippewa Moraine that was created by the last glacier to cover parts of Wisconsin some 12,000 years ago.

Home Configuration:
Two floors plus an exposed lower level, so it looks like three floors from the lake. All bedrooms are located on the second floor or in the exposed lower level.
There are 4-5 steps to enter the main level of the home.
4 bedrooms and a bunk room 5 total. 2.5 bathrooms total -full in basement and second floor, half on main floor.

Bedroom 1 Upstairs: 1 king and 1 full size bed
Bedroom 2 Upstairs: 1 full size bed and 1 set twin bunk beds
Bedroom 3 Upstairs:1 queen bed
Bedroom 4 Lower Level: 1 queen bed
Bedroom 5 Lower Level: Bunk room with six single beds

Number of bathrooms - 2.5 total. One full on the lower level a full on the second floor, and a half on main floor.

This home includes it's own private pier for you to use during your stay as well as a kayak and paddle board. The area in front of the cabin is great for swimming with clear water and mostly sand bottom. The Island Lake chain has some great fishing for walleye, northern musky and crappies. The home also has a beautiful lake side fire pit to relax by after a long day on the water and a indoor wood fireplace to warm up during those cold winter months.

The home also has all the modern amenities including satellite television and high speed internet with an extender that reaches all the way down to the dock.

Need a break from the lake The area offers year round outdoor activities from fishing, boating, skiing, biking, and hiking in summer to hunting, snowmobile trails, ice fishing, snowshoeing, and downhill and cross country skiing in winter.

The Chippewa Moraine Ice age trail is nearby and offers visitors numerous trails both long and short. There is also an abundance of state and county lands to explore nearby,

There are 5 golf courses nearby that are open to the public and there are miles of ATV Trails to explore. The Snowmobile trail runs right on the lake out in front of the house with 1,000's of miles of trail to access without having to trailer anywhere.
This property is professionally managed by Manage Cabins LLC of Hayward, WI

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Hébergements similaires

Règlement intérieur

Arrivée après 15 h 00
Âge minimum pour la location : 25 ans
Départ avant 10 h 00
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Enfants

Enfants autorisés : de 0 à 17 ans
Family Friendly Vacation Rental
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Événements

Événements non autorisés
Sorry, no parties, events or weddings at this home
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Animaux domestiques

Animaux de compagnie non autorisés
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Fumeurs/non-fumeurs

Hébergement non-fumeurs
FIREWORKS: It is hereby understood and agreed by all parties that no fireworks may be set off at any time, in the premises or on the grounds.
Landlord does not rent to vacationing students or singles under the age of twenty-five (25), unless they are supervised at all times by an adult
CAMPERS OR TENTS: No campers or tents are allowed on-premises.

Informations importantes

À savoir absolument

Hébergement n° 2000003vb
Cet hébergement est géré par un hôte professionnel et fourni dans le cadre d’une activité commerciale, industrielle ou libérale, au sens de l’article 155 du Code général des impôts
Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Les fêtes et les événements de groupe sont interdits
Note du propriétaire : Sorry, no parties, events or weddings at this home
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de monoxyde de carbone
L'hôte a indiqué que l'hébergement était équipé d'un détecteur de fumée
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté

À propos du quartier

New Auburn

Cette cabane vous donne rendez-vous à New Auburn, plus précisément en zone rurale, au bord de l'eau. Vous cherchez une activité ? À vous l'immanquable Sunset View Golf Course ! En outre, chacun pourra apprécier la beauté naturelle de la région en découvrant les splendides Ohmart Wetlands State Natural Area et Chippewa Moraine Ice Age National Scientific Reserve. Découvrez le jet-ski et le kayak sur les points d'eau des environs ou faites le plein d'aventures en plein air en vous adonnant à différentes activités telles que la randonnée à pied ou à vélo et les balades en vélo.
Carte
New Auburn, WI

À proximité

  • Chain Lake - 1 min à pied - 0.1 km
  • Rock Lake - 12 min en voiture - 13.6 km
  • Fireside Lakes - 14 min en voiture - 14.0 km
  • Fête foraine Northern Wisconsin State Fairgrounds - 42 min en voiture - 63.2 km
  • Parc d'État de Lake Wissota - 47 min en voiture - 69.6 km

Comment se déplacer

  • Aéroport régional Chippewa Valley (EAU) - 51 min en voiture

Restaurants

  • ‪Backwoods Bar & Grill - ‬26 min en voiture
  • ‪Max’s on the Lake - ‬10 min en voiture
  • ‪Kings Inn - ‬13 min en voiture
  • ‪Shep's Northshore - ‬15 min en voiture
  • ‪Henry's at Lured Inn - ‬31 min en voiture

Foire aux questions

Les animaux domestiques sont-ils admis dans l'hébergement ?

Non, les animaux de compagnie ne sont pas admis au sein de l'hébergement.

À combien s’élèvent les frais de parking ?

Un parking est disponible sur place.

Quelle est l'heure d'arrivée à l'hébergement Large Executive Lake Home On Popular Northern Wisconsin Chain of Lakes ?

Les arrivées sont prévues à partir de 15 h 00.

Quelle est l'heure de départ de l'hébergement Large Executive Lake Home On Popular Northern Wisconsin Chain of Lakes ?

Le départ a lieu à 10 h 00.

Où se situe l'hébergement ?

Envie d'un séjour plaisir riche en découvertes ? Cette cabane qui profite d'une belle situation au bord de l'eau se trouve à moins de 5 minutes de marche des sites suivants : Chain Lake et Clear Lake. Ohmart Wetlands State Natural Area et Jacks Lake se trouvent également à moins de 5 km de distance.

Avis

9,8

Exceptionnel

Les avis sont présentés par ordre chronologique, ils sont également soumis à une procédure de contrôle et vérifiés sauf indication contraire.
En savoir plusS’ouvre dans une nouvelle fenêtre
Note des voyageurs de 10 (Excellent), d’après 42 avis sur 49.
Note des voyageurs de 8 (Bien), d’après 6 avis sur 49.
Note des voyageurs de 6 (Satisfaisant), d’après 0 avis sur 49.
Note des voyageurs de 4 (Médiocre), d’après 1 avis sur 49.
Note des voyageurs de 2 (Horrible), d’après 0 avis sur 49.

9,6/10

Propreté

10/10

Arrivée

9,8/10

Communication

9,8/10

Emplacement

9,8/10

Exactitude de l’annonce

Avis

Avis vérifié

10/10 Excellent

Randi M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Beautiful lake home. My family and I loved everything about it. Great fishing! The kids love the swim raft. We made so many great memories. Hopefully we will be able to rent it again. Chain Lake is a beautiful clean lake.
Séjour de 3 nuits en mai 2026
Avis vérifié

10/10 Excellent

Sue K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Our family was able to enjoy the lakes & all that nature provides! Plenty of room at the house & overall a nice vacation.
Séjour de 5 nuits en août 2025
Avis vérifié

10/10 Excellent

Sara Mittelsteadt B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Our stay was great. There was plenty of space for two families with high school and adult kids. The kitchen was well stocked and we loved the raft and docks.
Séjour de 6 nuits en août 2025
Avis vérifié

10/10 Excellent

Brenda W.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Annual Family Snowmobile Getaway

We enjoyed our stay. Would highly recommend Backwoods Bar & Grill, food & drinks were Delicious.
Séjour de 6 nuits en janvier 2023
Avis vérifié

10/10 Excellent

Holly K.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great stay!

Wonderful stay. Better than expected, perfect layout. Thank you!
Séjour de 3 nuits en juin 2024
Réponse de VrboOwner le 3 juil. 2024
Hi Holly, Thank you for your lovely review! We're thrilled to hear that your stay exceeded expectations and that you found the layout perfect. We hope to welcome you back for another great stay soon! Best regards, Jon B. and the Manage Cabins Crew
Avis vérifié

10/10 Excellent

wade n.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Chain Lake Vacation

Our family enjoyed our stay! The home had great amenities. We would recommend this home to others.
Séjour de 7 nuits en août 2024
Réponse de VrboOwner le 22 août 2024
Thank you, Wade, for your kind review! We’re thrilled that your family enjoyed the stay and found the amenities to be just what you needed. Your recommendation means a lot to us, and we’d love to welcome you back for another vacation anytime! Jon B. and the Manage Cabins Crew
Avis vérifié

10/10 Excellent

Jonathan S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Very Relaxing

Great stay at Ravensong. Very peaceful, with all the amenities one could need.
Séjour de 4 nuits en juin 2024
Réponse de VrboOwner le 3 juil. 2024
Hi there, Thank you for your lovely review! We're thrilled to hear you had a peaceful stay at Ravensong and enjoyed all the amenities. We hope to welcome you back for another relaxing getaway soon! Best regards, Jon B. and the Manage Cabins Crew
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Lake home rental

We would definitely stay again! The property was as described, the layout worked well for our group (with 2 kids 2 and 3 months needing separate rooms) and the beds provided great sleep.
Séjour de 3 nuits en décembre 2021
Avis vérifié

10/10 Excellent

Amy M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Awesome House

House was amazing with a great floor plan that allowed our group to spend time together. Would definitely stay again
Séjour de 4 nuits en août 2023
Avis vérifié

8/10 Bien

Brent O.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Mancation

Great cabin (lots of space) and beautiful view of lake. Nice dock, deck and fire pit.
Séjour de 4 nuits en septembre 2024
Avis vérifié

10/10 Excellent

Pam F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Cousins Gathering!

Perfect place for our family to reconnect! Location is close to the town our parents all grew up!
Séjour de 3 nuits en septembre 2023
Réponse de VrboOwner le 21 sept. 2023
Hi Pam, I'm so glad you enjoyed your stay. Thank you for the nice review. We would love to host you and your family in the future. Jon
Avis vérifié

10/10 Excellent

Tate R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Amazing Getaway

Absolutely beautiful location. The cabin was incredible! Highly recommended! 5 stars!
Séjour de 3 nuits en janvier 2023
Avis vérifié

10/10 Excellent

Mary B.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

4th of July week on Chain Lake

This cottage was just perfect for our family vacation week. It is just charming with all of the comforts of home and necessities for a relaxing week at the lake. Everything listed was in place and ready for us. The docks and yard were nicely maintained. We look forward to returning.
Séjour de 7 nuits en juillet 2022
Avis vérifié

10/10 Excellent

Heidi D.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Cycling Get-Away with Friends

Great property for a gathering of long-time bicycling friends. Scenic, paved roads in the area were perfect for daily bike rides of 35-60 miles. Beautiful sunsets off the lake and the fire pit was a perfect gathering place for conversations and s’mores.
Séjour de 3 nuits en septembre 2023
Avis vérifié

10/10 Excellent

Jeff L.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Ideal setting

Awesome place for a family vaca. Comfortable and spacious lakefront home. Nice shore area with 2 long piers, kayak and paddle board. Sunsets at the fire pit. Good sized lake, connected to 3 others, and not over-crowded. Rented boats from Lake Country Marina in Chetek - nothing fancy but did the trick. Cenex about 10 minutes away had lots to offer when needed. Highly recommend!!
Séjour de 5 nuits en août 2020
Réponse de VrboOwner le 10 août 2020
Jeff, Thanks so much for staying with us . You are the first reenter we had at this property and your review means a lot. Looking forward to hosting future stays for you and your family. Jon
Avis vérifié

10/10 Excellent

Pam F.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Cousin Retreat

We loved this home! We are a group of female cousins whose parents all grew up in the Weyerhauser area. This home offered us a place to reconnect! Two coffee pots, two refrigerators were perfect. Loved the fire pit! Beautiful open floor plan! Lovely kitchen Thank you for sharing your beautiful home with us!
Séjour de 3 nuits en septembre 2022
Réponse de VrboOwner le 15 sept. 2022
So glad to hear you enjoyed your stay with us. Thanks for the great review and for taking excellent care of our home. Jon
Avis vérifié

10/10 Excellent

Patrick C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great Island Chain of Lakes Getaway

A group of 8 adults in their 60's had a fantastic 7-day stay! This home had all the amenities needed for a very comfortable stay for everyone. The open concept main floor was great for the group to gather and have conversations that all could join in. The Kitchen was also large enough that we could prepare meals for 8 people and dine together at one table. The outdoor areas were top-notch too. We used the outdoor deck in the morning and evening and had a couple campfires in the evening too. We are definitely going to book again for next year!
Séjour de 7 nuits en août 2023
Avis vérifié

10/10 Excellent

Steve M.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Great vacation at the lake

We had a wonderful time with our family at your lake home. It was spacious and perfect for us, and our children and their young kids. Swimming in the lake and fishing off the dock were highlights for the children ages 3 through 9. We liked the rustic cabin decor, and found everything we needed in the kitchen. The firepit was enjoyed as well as the paddleboard and kayak. In all, we could not have been happier with our experience. Thanks so much.
Séjour de 4 nuits en juillet 2023
Avis vérifié

10/10 Excellent

Susan R.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Beautiful Home on the Lake

We spent 4 nights here as we hiked the nearby Ice Age Trail. Worked great for 7 adults. Well appointed and spacious. Two things for future renters to consider. 1. Property mgmt company requires you to bring your own towels. That was a first for me with dozens of VRBO rentals and I didn’t notice that until we’d left home and 2. Nearest grocery store is an hour away so come we’ll prepared!
Séjour de 4 nuits en septembre 2020
Réponse de VrboOwner le 12 oct. 2020
Susan, Thanks for the great review. I'm so glad you enjoyed the house. Thanks for your tips to the other guests. I'd like to point out there is an IGA in Chetek that is 28 minutes away. In regards to towels, this was clearly stated in the welcome letter, with Covid the local health department is requiring us to take towels off site to a commercial laundry to be washed. The nearest commercial laundry is over an hour away so instead of passing that cost along to the guests we felt it was better to ask guests to bring in towels. There is a washer and dryer on site for guests to use during their stay.
Avis vérifié

8/10 Bien

Amy D.

Les points forts : Propreté, arrivée, communication et emplacement

Beautiful Stay

We were quite impressed with the home for our semi annual girls weekend stay. The number of rooms, baths, and lounge seating was great for 6 women to sit and catch up. The home was very clean and comfortable, bedrooms and bathrooms excellently cleaned. We would like to suggest updating the cleaning requirements and renter’s requirements for short term stays. We felt that the post stay cleaning requirements were a little overboard considering a hearty cleaning fee is assessed. Just as a note, the driveway was not plowed, and the steps were not shoveled; the wood for the fireplace was left on the porch covered in snow which made it impossible to have a fire which was one of the main attractions for this property in the winter. It would also be great to have a Bluetooth option for music indoors.
Séjour de 3 nuits en janvier 2023
Réponse de VrboOwner le 18 févr. 2023
Amy, Thanks so much for the nice review. In regards to cleaning requirement, we ask basically 2 things, take out the trash and start the dishwasher. I think that is reasonable. As far as the driveway, If I recall, you arrived during a snow storm our crews are typically quick to get snow removed when it stops snowing. I'm sorry it wasn't clear when you arrived. Jon
Avis vérifié

10/10 Excellent

Voyageur vérifié

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Just amazing

Ok, I never write reviews and I have stayed at many Vrbo's. I just felt like I had to comment on this one. It was everything we wanted...and much more. The house was amazing. Very clean and spacious. The backyard and firepit area was amazing and the dock and lake were so much fun and clean. I would say everything was pretty much perfect. My two suggestions is that you put a grate over the window well for the basement room because frogs kept falling in there when it rained and we heard them ALL night. My second one would be to have a fan available for guests. The downstairs bedroom doesn't seem to have a vent and the window well prevents any wind from circulating through. Other than that, it was everything we could have wished for. Thanks a lot for letting us use your home.
Séjour de 4 nuits en août 2022
Réponse de VrboOwner le 13 sept. 2022
So glad to hear you enjoyed your stay. Hope to see you again soon and thanks for the suggestions. Jon
Avis vérifié

4/10 Médiocre

Christine B.

Les points forts : Propreté et arrivée
Les points faibles : Emplacement et exactitude de l’annonce

I would not recommend staying here :(

When paying this much for a property I expect hand towels, bath towels, hand soap and beach towels to be included. I also expected all beds to have sheets on them. This was not the case. The house had a lot of personal property throughout. The odd decor (American Horror Story style) made the house uncomfortable. We were told the property has two open docks. When we arrived there was only one open dock. Unfortunately we brought 2 boats. We had to argue with the property manager to get him to move the pontoon. I definitely would not recommend this property. All in all quite disappointing.
Séjour de 5 nuits en août 2023
Réponse de VrboOwner le 9 oct. 2023
I'd encourage guests to remember there are two sides to every story and that is definitely the case here. This guest couldn't even leave their name on the review. I'd encourage future guests to look at the other reviews for this home. It's a lovely place and nicely decorated just like the pictures.
Avis vérifié

10/10 Excellent

ROBIN S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Grandkids Getaway 2024

We took our 6 grandkids (ages 6 to 12) to Ravensong for 5 nights. It was so perfect. We went to a resort in northern MN in 2023 and all the kids voted to go to Ravensong in 2025. The space was so open and well furnished for games, quiet time, reading, chatting, coffee, etc. the dining room table was ample space for our dinner for 8 each night. The kitchen was so well stocked with utensils, pans, etc. Having 2 full bathrooms was fantastic with the kids. We were pleasantly surprised to have the swim mat in addition to the swim platform in the lake. The 6 kids easily swam out to it and played for hours. The dock made it so easy for us to dock our boat after fishing. The fire pit was perfect for story telling and smores at night. We brought our own wood and enjoyed a fire every night. We appreciate you sharing your home with us. The pictures of family made it even more enjoyable to think of all the memories created in the space. We will definitely go back in 2025 to make more memories with our grandkids. Thank you again!
Séjour de 5 nuits en août 2024
Avis vérifié

8/10 Bien

ROBIN S.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce
Ravensong is well equipped and wonderful space for our family of 8. We stayed there in 2024 as well. It has a very comfortable living area, dining, kitchen, and bedrooms. In 2024, in addition to the swim platform, there was a large swim mat that our grandchildren enjoyed. This year, the large swim mat was not available. It might have been a fluke that it was left out in 2024. If it could be added, that would be a plus in future years. While we would most likely rent Ravensong again due to the space, lake, and proximity, it could use a freshen up. It is very dark (even with lights on as they are all so dim). The basement could really use a dehumidifier at all times as it is quite musty smelling. One of the dressers in the downstairs bedroom is unusable due to the old, musty smell in the drawers. Some of the comforters in the basement are beginning to have a musty smell to them as well. The bunk beds are only made with a bottom sheet and comforter. I am not certain that the comforters are washed so they do not seem to be "COVID clean" as advertised.While the kitchen was well stocked for our purposes, it would be nice to have a couple gallon pitchers for lemonade or iced tea. We will put it on our list for next visit. The washer and dryer are an extremely valuable benefit.The outdoor grill, firepit, and dock area are very, very nice. We really love the lake area. Thank you for sharing your lake home. We made many memories!
Séjour de 5 nuits en juillet 2025
Avis vérifié

8/10 Bien

Susan C.

Les points forts : Propreté, arrivée, communication, emplacement et exactitude de l’annonce

Family Vacation Week

This was a great house and property for our family vacation. Plenty of room for 5 adults and one baby. Basement suite was better than expected and perfect for baby and parents to have their own space. We rented a pontoon and had a wonderful time exploring the 4 lakes. The week was perfect except for two glitches. First the house was not clean upon our arrival and sheets not on beds. There was apparently an oversight on the cleaning service end with respect to scheduling. After contacting the property manager, a cleaning team came out and got the house cleaned and ready over the next few hours after arrival. They were apologetic and we were compensated for the inconvenience. The second glitch was that someone in our party inadvertantly locked the safety latch on main door and all other doors were locked at the handle. Even with extra key someone had to come out and get us into the house. Sally (Sarah?) and Sam were extremely helpful in this situation. It would be helpful if there were keys available to all doors and locks in case of such a mishap in the future. I would have given this review 5 plus stars if we did not have these unfortunate events occur.
Séjour de 6 nuits en juillet 2022
Réponse de VrboOwner le 9 août 2022
Hi Susan, Thank you so much for the feedback and again, I'm sorry about the mix up on cleaning. I'm so glad you where able to enjoy your stay. We did compensate you via a full refund on the cleaning and had our team out with in the hour to take care of the home. Out of the 2000 plus reservations we have had at our 30 plus homes this is only the second time that has happened. I'm truly sorry. As far as locking yourself out of the home, I'm still not sure how that happened. The only way to lock that safety lock is from the inside and as your aware, our handyman had to cut it off for you. I'm not sure how that ones on us but glad we where able to get you back in. Jon

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