Enjoyed our stay at Rocklands. Fabulous view of beach and cliffs. Very central and wonderful having reserved parking space. Would particularly suit surfers though we weren't ourselves. Pizza Express below was good. Slightly annoying having an Indian restaurant next door.
The apartment had fabulous views. Check in was easy. The apartment was thick with dust along the skirting boards, inside the wardrobe, the patio door had dead flies and dirt in both corners and a cobweb in the top right hand side of the door frame. A dirty ear plug was left on the patio. The bedding was badly creased both the sheet, pillow cases and duvet. The smell of the apartment was fusty. The work surfaces in the kitchen had been rubbed. The bath had 1 hair in it but apart from that the surfaces had been rubbed with whatever they use. No smell of sanitizer or disinfectant could be smelt anywhere. . There were balls of dust gathered in the corners of the entrance near the coat stand.
On a conversation with Heather who was renting the next door apartment from someone else the difference in the preparation for guests were poles apart. She also gave me the WiFi password for next doors apartment so I could connect with an excellent connection as the Apartment 3 WiFi is virtually non existent and could not be picked up.
The owners message told me the apartment could be checked into whenever we arrived. That added to the disgust to our findings.
On contact with the owners with photos via email I was told to vacate the property ASAP and a refund would be given. I did expect the owners to find a resolution to our concerns certainly not to vacate the property ASAP. The inconvenience of finding alternative accommodation in Cornwall and both of us being 60+ years of age we found distressing to say the very least. After giving my bank account details and an email stating the monies would be deposited into my bank account on Monday 27/09/21 I am still waiting.
I have contacted VRBO via email with copies of the corresponding emails to the owners. The owners do not seem to be responding as I have heard nothing.
In these COVID times never would I expect to go to any property to find someone elseâs dirt left behind. I have never been anywhere and come across anything like I saw and smelt in that apartment.
There was no clean fresh smell or any indication the apartment had been sanitised.
To be fair the view is excellent.
The communal areas were spotless.
The worktops in the kitchen and cupboard doors had been rubbed over and the bathroom also, with what Iâm unsure.
All the fresh food for self catering we took had to be disposed of as the only accommodation we could find was a holiday inn express.
Awaiting my refund in full.
We loved our stay here, the location was perfect waking up every day with a sea view was very special. The apartment is in a great location, was clean and well equipped. Will the host was quick to answer any questions we had and provided all the information we needed.
Thanks for a great stay Will!
Me and my partner booked this appartment in 2019 with the intention to stay in August 2020 to celebrate my birthday but due to covid we did not attend until August 2021. Throughout this time period, communication with the owner was fantastic with quick responses all the time. The appartment itself is stunning and modern. Even though the pictures of the apartment are nice, they do not justify how nice it actually is in reality! Itâs beautiful. Great ultra HD TV with Sky, nice comfortable double bed, plenty of storage space, iron, ironing board, hoover etc, great kitchen which is fully kitted out with everything youâll need (just donât forget your food shopping lol) and a stunning bathroom which has lovely dim lighting next to the bath and over the shower giving an intimate and relaxing environment, especially whist chilling in the bath! Best of all.....the balcony, what can I say, itâs beautiful with stunning views!! I think I spent every night sat outside overlooking the beautiful Tolcarne beach which also provides the best sunsets you will ever see! Breathtaking! Itâs also brilliant having an underground parking space to use at your leisure as Newquay can be a nightmare to find a parking space so having this is a huge bonus as it allows you to venture out and also visit other parts of Cornwall like we did without having to worry about trying to find a parking space on your return.
Everything is also on your doorstep and within walking distance! Shops, bars, restaurants you name it! Itâs great!
The only slight negative some may find an inconvenience is the fact that the WiFi signal is not great and a bit hit and miss at times (This didnât overly bother us though as the sea views and stunning apartment was enough to distract us from needing it).
We have stayed in Newquay many times over the last 6 years and I can honestly say itâs been the best place we have ever stayed at!
Will, thank you so much for giving me and my partner (Moe & Kendon) a great place to stay! Beautiful! We hope to see you again in 2022! :-)
We are regular travellers abroad and the uncertainty of this year convinced us to holiday in the UK and pay a little back into our own economy. That being said thanks to some glorious weather and the stunning views from the apartment, we were not left disappointed. The apartment itself was equipped with everything we needed to cater for ourselves and have a comfortable stay. The location, right above the beach, was perfect. Although we ventured to other beaches, Tolcarne beach was our preference as it was so close and less crowded than others. Communication with the owners was excellent throughout. Due to the covid situation, unfortunately it was difficult to get in at many restaurants, thankfully I had pre booked a couple, the pubs were restricting access and closing early too. However the glorious days on the beach made up for it. A fabulous staycation, I may even be tempted back.
Well equipped studio apartment with a view, and boy what a view. The apartment is located about a 10-15mins walk from the centre of Newquay with plenty of cafes/restaurants on the way.
Apartment comes with a secure car parking place, however this will be a tight fit for anyone with a large SUV type vehicle.
Wi-Fi is weak to non-existent, but this should not deter anyone from booking this apartment as it has some much more to offer.
Lovely clean studio apartment with everything you need that comes with spectacular views. Last visited Newquay 30 years ago and think the high street area has deteriorated but that should not take anything away from this very nice apartment
The apartment was very clean and modern, and had everything we needed. Views from the balcony and roof terrace are beautiful and the location is very convenient.
What can one say? It is a real gem , a wonderful location overlooking the beautiful bay. When the tide is out you can walk for miles along the soft sand. The studio is larger than the images with all the amenities you can want: a cooker, dishwasher cleverly located below the cooker and washing machine. The internet is not very strong so I'd recommend bringing a mobile wifi hotspot as we did. The parking is close by straight down Edgecumbe Ave at the Eliot hotel. Having a key access code to the side door to the garage and showers downstairs means that you go safely and leave your keys in the key locker, locked in the garage while going to the beach. I'd recommend buying a wetsuit to really enjoy the water and go body boarding or if you are an expert then surfing. We have a wonderful time and will be booking again.
I stayed here for 5 nights with my partner and we both loved our stay. The apartment facilities are all you could ask for including body boards and water equipment to use free of charge. It was really easy to contact Will if w head any questions during our stay and a speedy response.
The apartment view looking over Tolcarne beach is stunning and we enjoyed a few breakfasts and dinners on the balcony because of this.
Lovely stay. Thank you! Sophie and Kieran.
An wonderful week at 3 Rocklands. The view of the balcony was just wonderful to relax to. We had everything we needed and all was exactly as advertised. Owners were great at communication and we had a really enjoyable stay.
The location and accommodation was excellent. Directions to gain access to the apartment and to use the offsite car parking was easy. Newquay is an excellent place to stay to take in the sites around Cornwall. The building itself was managed well. Outside windows and floors were cleaned regularly and occupants were notified of such events as fire alarm testing.
Owner in our case not really cooperative, even 2 mailed requests did not produce full information on access codes, no info at all on parking. By chance meeting of a neighbor did solve most urgent problems. A bit over-equipped modern studio, "huge sofa /armchair beat modest bed". Kitchen smell from Pizza/Indian restaurants below and next door reduced somewhat pleasure of nice view from large balcony. Towels had black spots.
My parents stayed in the flat during our family celebration of my daughter's wedding. The flat is beautiful, with every detail thought of. Will, the owner was very helpful and would definitely recommend it to anyone, young or old
Sally S.
10/10 Excellent
James M.
23 sept. 2018
amazing views
A beautiful apartment with everything you need, which is situated in a perfect location with amazing views. Very enjoyable and relaxing.
Private balcony looking down from the cliff top over Torcarne beach and the sea and coast line .Body boards added for your enjoyment to use on your stay